
Alejandra Arnott
Since the "upgrade," the app has been awful. I searched for a long time for an app that would track all my pets special food, medications, and treatments. I loved the app before. It was customizable and exactly what I needed in 1 app. Then they upgraded to this new version. I paid a "lifetime subscription" but only for a newer version that didn't convert all my info over properly and didn't allow as many functions as I had before. I don't recommend.
11 people found this review helpful
Hi, we needed to update the app as soon as possible to help animal shelters find homes with some new features. We apologize for making the experience worse for your own pet. Please contact us at support@11pets.com to help you with everything.

Kim G
It used to be great, but changed a few years ago and I moved to another app. This says it can track nutrition info so tried it again but there is no way to do anything close to that. Regarding food tracking, look elsewhere if you want anything more than a timestamp saying fed and a note. Behavior tracking is also limited to 6 generic things (shy, sad, happy, etc) that you cannot edit. They say the update was to help shelters, which is great, but don't advertise stuff the app can't do.
6 people found this review helpful
11 Pets Ltd
April 29, 2025
We're sorry that we have not met your expectations with our last update. We are working endlessly to improve the overall experience of our app. Thank you for taking the time to give us your feedback. Wish you all the best!

Steve Draper
Information is entered in a very "databasey" and challenging manner. The same information can be entered in multiple places, some of the locations can't be extracted into any of the "sharing" reports. DO NOT PUT WEIGH INTO APP! Any weight entered is converted into the wrong weight on "shareable" petsitter report. I reported problem and of course the fix is always an update away. (After 2 updates ii give up) I emailed customer service multiple times with no response. Poor experience all around!
10 people found this review helpful
11 Pets Ltd
January 19, 2021
Hi Steve, we have not received any email from you. We always reply all requests immediately. Please send us an email at app@11pets.com
We will be waiting for your email