I recently made a purchase on cyber Monday for a jacket. After browsing more afterwards I found a better one so i tried to cancel. I did this almost immediately afterwards. There is only a 30 minute interval that you may cancel a online purchase. I first tried going to my account to cancel but it didnt show up. Then i entered the order number and selected to cancel order. Long story short i was unable to cancel it and after contacting customer service i am forced to have to return it to the store just a few minutes after purchasing. I will not be shopping with Macys anymore. Amazon is was better!
Long ass line at Macy's. Scanned the barcode and submitted order and walked out. Big box retail is dead. App ran like it was supposed to and order was completed. Would be 5/5 but tried to order a belt online that said it was available online but when i added it to the cart it said it was not available. Makes no sense.
I've been a happy loyal customer for years. From the stores to now an easy, and more convenient way to shop with this user friendly app. keeping up with my personal account is hassle free. The only thing missing is my coupons that are sent to my home available on the app also.
I haven't had any issues with this app. I've been using it for years. I do the majority of my shopping with the app. There may have been glitches at times but what app is glitch free? So on the whole, it's 5 stars for me!
Very bad experience at the time of black Friday. I ordered some items and those were cancelled bcoz of site issue.i would have been happy if they have been processed that order after they have solved issue. Finally very much disappointed as i am the loyal customer to macys.
12-03-2017: App pagination isn't working. Example: viewing men's active wear shows 100+ items count, but only displays 22. This happens in all categories. 10-02-2017: Locked me out of my account & said it was sending an email to unlock it. Never received anything. Why was I locked out?
- New Macy’s Star Rewards is here! Check out our new and improved loyalty benefits for Macy’s Cardholders.
- We squashed some bugs that were messing with the app. You’re welcome!
Love the Macy’s app? Rate it now to let us know! Questions or comments? Contact us at firstname.lastname@example.org & we’re happy to help.
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