Missing Notifications ! The biggest problem with this apps is missing notification for new tickets. You have to check by hand if there is new request. Pointless. I have to use mail to sms service to be aware about new request. How someone could design app without this functionality is a mystery.
Horrible If it wasn't a work app I wouldn't us it. About 60% of the time I get "server not found" even with good wifi and cell connections. Then everything I just typed is gone. Please make it more reliable.
Wow I told my IT staff not use this app anymore. No tasks screen, no notifications, no synchronization with user contacts. Any emails response doesn't get tracked if view the tickets. List goes on and with issues
Missing notifications, reply format not great, just lumps a reply together. Cannot add attachments to the reply. Needs improvement . . .
Hangs most of time
Notifications would make this 100% more useful
1. Fixed the issue on updating subcategory field alone while editing a request.