
Nathaly Gonzalez
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I’ve been receiving missing meals from my boxes for the past three months. This has happened repeatedly, and there’s no customer service available to properly address the issue. Today, I literally received only a plum and one meal. I’m told that refunds have been issued, but there’s no way for me to verify whether that’s actually true. It’s extremely frustrating to keep having missing meals every week without any way to contact someone or get a clear resolution.
Marley Spoon
August 26, 2026
Hi Nathaly! Thanks for your feedback. We're sorry to learn about your experience with recurring order issues. Of course, this is something that should never happen. If you still require assistance, don't hesitate to contact our customer care team directly at contact@marleyspoon.com. All the best!

Janet T
the app is working really well. The company, it's been a disappointing experience. All was good until summer 2026 when we've had a string of major ingredients missing, delivery day changes, and or quality items. I recommend looking for an alternative meal service.
Marley Spoon
August 23, 2026
We’re sorry your experience changed so significantly this summer. Our transition to a new fulfillment center caused unexpected issues with missing ingredients, delivery changes, and quality. We’re working hard to improve our service and get things back to the experience our customers deserve. We hope to earn back your trust.

Martin Yudizky
What was once reliable and delicious has become a nightmare. MS recently changed supplies, and in the past two months, we've received boxes a day late, not received boxes, and received boxes with barely a quarter of the ingredients expected. Customer service is so overwhelmed, it takes days to respond or they don't respond at all. This changed has ruined their business.
2 people found this review helpful