
David DiMare
I understand delays happen. That part I can live with. What I can’t live with is the complete breakdown of communication afterward. Tracking disappeared, then returned as “delayed” with no ETA. But now I can’t adjust the next box, can’t plan meals, and risk ending up with excess food and waste because I have no idea when this one will arrive. The red line for me is customer support. The phone number simply disconnects. Not busy. Not hold music. Just… gone. so I'm going too.
1 person found this review helpful
Marley Spoon
January 29, 2026
Hi David, we’re very sorry for the frustration caused by delivery delays and lack of communication. We understand how important it is to plan your meals. Please contact our team at contact@marleyspoon.com so we can help resolve this. Best!

Heather K Bettis
The way the food arrives makes it extremely difficult. All of the little items and sauces are difficult to find a place for. There are no recipe cards so you have to use the app, but figuring out what is what is difficult. No clear instructions, labels thst show what goes with what meal. I spend more time trying to figure that out then I would just shopping for myself. Not a fan.
5 people found this review helpful
Marley Spoon
November 7, 2025
We’re sorry the packaging and organization made meal prep difficult; that’s not the experience we want for our customers. You can enable printed recipe cards in your profile under “Printed recipe cards” for future boxes. Thanks for your feedback. We’ll work to make your next experience smoother!

Lindsey Wilson
The recipes were great, the issue came in with the package & customer service. We received multiple boxes with: 1. Leaking/burst meat 2. Damaged produce 3. Rotten produce We finally gave up and contacted customer service which offered a $15 credit towards our next box but since we received multiple boxes in this state we asked for a partial refund on our last box (priced at about $84) and instead of them saying "no" they just ignored us. I'd rather have a conversation and be told no.
Marley Spoon
March 14, 2026
Hi, we're very sorry to hear about your experience and the issues with your boxes. We also apologize for the lack of response. We're currently experiencing a high volume of requests, which may cause delays, but we understand how frustrating this must have been. Thank you for your patience and feedback.