Platinum Elite - The old App was user friendly. I have to call the hotel to inform them that my Reservation does not appear on the app. As a matter of fact it still does not appear even thought the booking was done three weeks ago. I've also read the comments of other dissatisfied people about the new Apple and all I see is a standard response from Marriott and no solution being offered. They keep referring to the button, yet this button does not navigate with ease. Come now Marriott, sort yourselves out!
While it looks great the app is much harder to use than the old app. I have quit several times and went on my PC to make a reservation.
Old app worked better. I'm a platinum member and I can't check in or out with the new app. There's some kind of issue which needs to be fixed as this is one of the main perks of being gold or platinum. And now I can't even log in!
Really poor update to what used to be an easy app to use. Navigation is now horrible!
Love the new Marriott app! Looks and performs great.
Use this app all the time for a year with no issues as Im a platinum and loved the previous configuration. It was cleaners and more user friendly. I could make multiple reservations in minutes. Marriotts new design and UI is not intuitive and actually slower. I just tried to book 2 reservations and it took me about 10 minutes .
EXPERIENCE THE COMPLETELY REDESIGNED APP WITH NEW FEATURES AND A TON OF IMPROVEMENTS!
Thanks to your feedback, now you can:
- View reservations and loyalty info even when offline
- Search near an address or point of interest
- Save and manage hotels so rebooking is faster
- New In-Stay Mode, where the app tailors itself to your trips, so that hotel info, Mobile Check-In and Mobile Requests are ready when you are
Thanks for being a loyal Rewards member and we look forward to your next stay.
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