Was better before the "upgrade"! I've been a Marriott app users for a very long time. This last upgrade updated the GUI (look and feel) but downgraded the overall app functionality. I usually have between 15 and 30 reservations made, the app doesn't show all of them and requires using the web to confirm accuracy. I'd recommend the revert back to the old app. It was much more useful. On the bright side, it looks nice.
New one button for all menu is horrible for navigation. Please add back in the standard "hamburger" style menu button everyone else uses so we can navigate directly to planned reservations, new bookimgs and account details, rather than playing Russian roulette and hoping we end up on the right one. If it's not broke, don't fix it. As a weekly traveler (platinum premier), this is very annoying.
Update Oct 30- it still is awful. Still can't use mobile check in. New review for the new app. I'm baffled by how bad it is. Looks good, but who cares if it doesn't work. Mobile check in does not work and judging from other comments, this issue is ongoing. This is enough to make me switch to Hilton. Life on the road has enough challenges, I don't need one more from a half baked app. Get your stuff together.
Fraudulent pricing. If you search 3 day stay, only displays cheapest first night rate, not average night price for all 3 days! Next days cost 2x as much as displayed first day! Look at Hyatt's app. It lets you explore and save favorites by brand and points category. Look at Accor's full site map that lets you explore at a glance. Marriott needs both. Accor needs category list.
Poor design. I'm sure Marriott was attempting to be innovative with this design, but since people are not used to it, it makes it hard to use. Also it is now VERY unreliable. Force closes all the time. It also forgets my profile, had to call the Platinum line to make a reservation. Please fix this.
Worst design of the app to date. It's like they're trying to make it worse with each version. I don't want useless picture tile promotions on my home screen, I want my account info and functionality. The key information is accessible, it just feels disjointed (like Windows 8).
We’ve improved the app experience with our latest updates:
• Modify reservations: Easily edit dates, rate and room type for upcoming stays
• Book nearby tonight: Quickly search hotels near your current location for last minute bookings
• Performance updates: Enhanced app performance and crash fixes
Let us know how else we can serve you by rating us in the App Store. We appreciate your loyalty and look forward to your next stay.
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