I am a platinum member and have been using the app for years. This new app is completely failing on me thus far. Everytime I try to see my upcoming reservations or check into a hotel it says that the website cannot support and it crashes. I'm very disappointed in the new app, can we please go back to how things were before?
Old app was much better Startup time is ridiculously long. Why do I need to watch the same 3 second animation every time that I open the app? Please allow this to be disabled. App crashes often on startup. Navigation is not intuitive. Unable to view a reservation by searching for confirmation number.
The new version was designed by a moron. Now the usability is horrendous. If you press the back button it closes the app. So there is no easy way to return to the previous screen. Marriott claims that there was a crash that got fixed. Not true. It exits gracefully every time you press the back button. So this is by design. Absolutely idiotic.
Old app worked better. I'm a platinum member and I can't check in or out with the new app. There's some kind of issue which needs to be fixed as this is one of the main perks of being gold or platinum. And now I can't even log in!
While it looks great the app is much harder to use than the old app. I have quit several times and went on my PC to make a reservation.
Really poor update to what used to be an easy app to use. Navigation is now horrible!
EXPERIENCE THE COMPLETELY REDESIGNED APP WITH NEW FEATURES AND A TON OF IMPROVEMENTS!
Thanks to your feedback, now you can:
- View reservations and loyalty info even when offline
- Search near an address or point of interest
- Save and manage hotels so rebooking is faster
- New In-Stay Mode, where the app tailors itself to your trips, so that hotel info, Mobile Check-In and Mobile Requests are ready when you are
Thanks for being a loyal Rewards member and we look forward to your next stay.
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