This version has many bugs. For example, the keyboard to type a location will not always come up when I place the cursor in the location field to search for hotels. Also, if hotels are not available in an area, an error message will come up saying that "the country code is invalid" instead of showing a message that there are no hotels available. I miss the old app.
From the best app in the business to the worse. New version is virtualy unusable on my Android device. It takes forever to load, it crashes, mobile check-in doesn't accept time changes, screens freeze, searches are incomplete and many more issues. Worse part, I tried calling several times to get live assistance with the app, and each time was connected to reservations instead. While you work out the bugs on this one, PLEASE bring back the old version!
Mobile check in crashes, nice look but useless app. The functionality is terrible. Please review this app and resubmit. This new upgrade is garbage. This app has so many bugs. Mobile check in tells me to contact property for changes, why? I'M CHECKING IN!?!?!?!?! Also, mobile app supposedly allows to request items and services, well I did and nothing happened. Also, as a gold and platinum member, you're supposedly able to request a late check out and a time...well you CAN'T select a time. However, the old app you could do all the above. Please fix or fire the people who designed the current version. Pathetic.
Horrible!! New Version is a total disaster. I am a Marriott Gold Rewards Member and used Marriott App successfully for many years. It worked perfectly well. There was absolutely no reason to change it. Sadly the latest version is completely Unusable, worthless and a strong disincentive to avoid Marriott. After trying for a half hour I finally concluded that the app is almost completely unusable. Please revert to previous excellent App.
Marriott, is your ego really that over sized that you need to force that obnoxious splash-screen on me for 15 seconds. Is that really necessary? Only to take me to the most un-intuitive app experence. You blew it. This app development and release is the classic "Yes Man" approach of getting things done. Was there nobody willing to say "This app sucks"... in a nice way, of course.
Junk since the latest update. I've opened several support tickets and get no help. Can login and create reservations, but access existing reservations, so no mobile check in, be cancelling or modifying reservations, etc. Please go back to the old version.
This release is a bug fix for some of our members who were experiencing app crashes. We apologize for the inconvenience and are working to fix bugs and deliver improvements.
- New ways to search and book: Find hotels using points of interest or hotel names
- Make a Green Choice: check out the new name for getting Marriott Rewards points by opting-out of housekeeping services. Get rewarded by simply selecting this option with Mobile Check-in or Mobile Requests.
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