I am a platinum member and have been using the app for years. This new app is completely failing on me thus far. Everytime I try to see my upcoming reservations or check into a hotel it says that the website cannot support and it crashes. I'm very disappointed in the new app, can we please go back to how things were before?
Old app was much better Startup time is ridiculously long. Why do I need to watch the same 3 second animation every time that I open the app? Please allow this to be disabled. App crashes often on startup. Navigation is not intuitive. Unable to view a reservation by searching for confirmation number.
Frustrating. Tried to call reservations and it puts in the international code and the call does not go through. Made a reservation on a laptop but used the wrong rewards number. Have called the hotel and central reservations and they have put the correct number into the system, but this app will still not pull it up. & BTW, the robot voice rewards phone system does NOT understand complete sentences.
The new version was designed by a moron. Now the usability is horrendous. If you press the back button it closes the app. So there is no easy way to return to the previous screen. Marriott claims that there was a crash that got fixed. Not true. It exits gracefully every time you press the back button. So this is by design. Absolutely idiotic.
Love the new app! Not sure about all of the negative reviews here. The new app fixed all of the sign in issues I was having before. Check in has also worked for me every time as long as I do it more than 1 hour before.
The latest version is broken! I can't login with my email address. There is a hyphen (-) in my address and the email field does not recognize it as a valid email address. UPDATE: I can login now. Thanks for fixing this.
EXPERIENCE THE COMPLETELY REDESIGNED APP WITH NEW FEATURES AND A TON OF IMPROVEMENTS!
Thanks to your feedback, now you can:
- View reservations and loyalty info even when offline
- Search near an address or point of interest
- Save and manage hotels so rebooking is faster
- New In-Stay Mode, where the app tailors itself to your trips, so that hotel info, Mobile Check-In and Mobile Requests are ready when you are
Thanks for being a loyal Rewards member and we look forward to your next stay.
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