Not possible to view past stays, will not load. Says 'app offline' at bottom of screen after waiting ten minutes to load rate info for selected property. Booked Hilton across street in 2 minutes from their app no problems. This needs to go back to old version.
Last update renders this app inoperable( even after reinstalling AND rebooting s8). Called reservations and they requested my rewards number for which I replied the app no longer displays this or past reservations. Got "cold shoulder " attitude and even worse service than app.! Back to Hilton Honors!
This update is upsetting and confusing. Prior to the update I didn't have problems booking until now. The app malfunctions and it double booked me. Now I can't refund the reservation that was created when the app malfunctioned. I'm paying for 2 rooms when I only need 1.
Excellent app (recently went thru update). I am loyal to Marriott because they have the best rewards program, and the app let's me choose and compare whether I should use my Marriott points or pay regular. Depending in time if year and promotions going on, the app will show you all the options and help you choose the lowest. It also let's you put in preferences for extra towels, crib, low floor etc. Even the website doesn't let you do all of these requests so I would recommend the app, especially to regular Marriott vacationers.
While visually appealing, this app is difficult to use. It's counter intuitive, when I open it, it dumps me right on where I'm starting. Is confusing and difficult to use. Please keep it simple
Still a swing and a miss for this "upgrade".. From a long time platinum member, "I hate it!"..... Is that direct enough? I liked the old app. It worked quickly and never gave me the hour glass... Tonight, I spend 25 minutes trying to make a reservation without it allowing me to book...I opened the Hilton app and reserved in less than two... I almost deleted it, but saw there is and upgrade to the upgrade. I hope it's the old version....
Here's what's new:
- Edit your reservation: Update your payment method for an upcoming stay
- Book with points: Redeem points for your next stay
- More search results: See both available and unavailable hotels
- Bug fixes and improved app performance
Thanks for your loyalty; we hope to see you soon. Until then, tell us what you think by rating us in the App Store.
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