The Matrix42 Mobile App delivers the power of Matrix42 Workspace Management at your users' fingertips, anytime and anywhere. It provides a simple, intuitive interface for end users to access your service catalog, place orders, submit help desk tickets, check the real-time status of orders and tickets, view company news and browse the company address book - all from the convenience of their smartphones and tablets.
Mobile Service Desk Browse the Knowledgebase, create new tickets, track progress, view all open tickets and rate service quality
Mobile Service Catalog Browse all available services, get mobile access to your workspace, track and approve open orders and provide transparency into all service-related costs and dependencies
Mobile Incident Management: Create, work on, and close Incidents. Have a mobile Dashboard focusing on the most important KPIs like users with the most open incidents or incidents opened within the last 24 hours
Company News Get the latest company news and announcements delivered to your smartphone, integrate social media feeds and forward announcements via email
Company Contacts Search the company address book and save contacts to your local address book
Benefits: • Deliver outstanding and convenient service to mobile users • Improve user perception of IT as responsive, service-oriented and leading edge • Keep mobile users informed and in touch, wherever they may be • Reduce user downtime through faster, more convenient reporting of incidents • Intuitive, simple design makes it easy for users to request and track services • Ability for Managers to approve orders on the go • Tightly integrated with the rest of the Matrix42 Workspace Management solution