No Need (No name)
Currently, it won't allow me to purchase commuter rail tickets; this could be due to my TAP pass malfunctioning and having been replaced less than a month after I'd renewed. For clarity, the TAP pass was saved into the app, but I don't believe it was updated when my pass was replaced, only when it was renewed. I have to go into Boston to pick up my new ID (we have mail thieves), and it's going to be twice as much just to get there because of this glitch.
A Google user
This app is okay but it has one really annoying "feature" and that is that you cannot add a payment card prior to making a purchase. I ride the commuter rail very infrequently and for whatever reason it lost the card info from the last time I bought a ticket. I'm not good with the on-screen keyboard on my phone and when I went to purchase a ticket just now, it took forever because I had to re-enter my credit card info. It would have been much better if I could have done that beforehand, but that apparently is not possible. Also this is NOT the fault of the app, but the fact that the commuter rail and subway use completely different payment systems is ridiculous. A CharlieCard would be 10x easier to use than this app.
29 people found this review helpful
Thanks for the feedback!! We completely understand the frustration with not being able to add a credit card prior to purchasing a ticket. A work around for this has been talked about and hopefully something will come of it in a future release.
MBTA mTicket Team
A Google user
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I am pleased with the app. It has worked flawlessly for me so far. Everything it purports to do it has done. There are some areas that could be improved. 1. Add a card, manage cards, without requiring a purchase. Lo importance. 2. App often restarts when selecting it from running apps when it is not the app with input focus. This is annoying, especially when selecting the app to show the conductor your activated ticket; mid importance. 3. Track Assignment Notification. It would be GREAT if one could receive an alert with track assignment for the train at South Station!!! There's always a crowd of people blocking the center of the station, staring up at the board. If you are reading a book or having a drink as you wait you have to often glance up at the board or monitor; mid importance. 4. Download ticket history. Would be convenient for QTE FSA claims and tax returns if the app would email a ticket history with prices paid; mid/hi importance. 5. Keep live schedule working. The feature that shows the train location on the schedule often (usually) hangs. 6. Pay for parking. Why must I use another app, form another vendor, to pay? Add it to this app!
23 people found this review helpful
Thanks for the feedback!! Always great to hear ways on how to improve the App. Will definitely be bringing this to the attention of the App Developers. If you would like to further discuss ways to improve the App, please do not hesitate to reach out to firstname.lastname@example.org.
MBTA mTicketing Team