First Citizens Mobile Banking

First Citizens Bank and Trust

About this app

Our latest Digital Banking App update includes our new Mobile Thumb Bar which introduces streamlined navigation functionality, quick link action buttons, FDIC logo updates to be compliant with FDIC’s requirements, as well as Digital Banking performance enhancements, design enhancements and bug fixes. Once customers take the latest version, they may have to reset their biometrics (e.g. facial recognition, fingerprint, etc.).

Ratings and reviews

I'm supposing the app was upgraded. Now, it just stopped altogether. It gets past login credentials, but completely stops on the login splash screen. All it displays is a gray screen with a small white banner at the top, and a small blue banner at the bottom with the words "Logging on" written in it. But it goes no further. I left it for over 3 hours & it never went any further. It essentially froze, but it didn't freeze the phone. I could close it out and I did the first time. This was the 2nd.

9/9/2024 Currently can't make payments through the app due to a glitch. Hangs up and freezes when you go to confirm the payment. 1/14/2026 Still glitching, resulting in a double payment on the credit card I have with them, and because I paid via an external account, they won't reverse it. I'm just going to drop the account at this point. In case it matters I'm on a Samsung Galaxy S25 Edge, a flagship phone. It's one thing if they'll own it, it's another if they don't.

It was ok the first couple of times that I used it, but then when I would transfer money, instead of taking it from my checking account it took it from the checking reserved account (which I never selected) which then I had to pay back with interest which frustrated me. And now, it took away one of the accounts I was transferring money to. When I contacted customer service they were like, you'll have to use Zelle for that account. I don't want to do that. Horrible!

What’s new

Our latest Digital Banking App upgrade includes FDIC logo updates to be compliant with FDIC’s requirements, as well as Digital Banking performance enhancements, design enhancements and bug fixes. Once customers take the latest version, they may need to reset their biometrics the next time they log in to the app.