UNC Urgent Care 24/7

UNC Urgent Care 24/7, powered by MDLIVE, makes connecting with a doctor fast, easy, and convenient-from anywhere, anytime. The average wait time for a video or phone consult is less than 15 minutes and services are provided by state-licensed, board-certified physicians averaging 15 years of practice experience. The cost of a visit is $49 or less, depending on your insurance.

When can I use UNC Urgent Care 24/7?

o During or after normal business hours, nights, weekends, and even holidays
o If your primary care physician is not available
o If you don't feel up to driving to a doctor's office
o If you are traveling and in need of medical care
o To request non-narcotic prescription refills when appropriate*

Non-emergency conditions we commonly treat:

Cold / Flu
Ear problems
Insect bites
Nausea / Vomiting
Pink eye
Respiratory problems
Sore throats
Urinary problems / UTI
And more!

Do I have to be a UNC patient to use this service?

No, a virtual visit is available to anyone, no matter where they are located. We welcome new patients to use this service.

Can I use it for my children?

Yes, physicians are able to treat children 2 years old or older and all adults via a virtual visit. For children younger than 2, consider visiting an urgent care or emergency department in person. Please note, a parent or guardian must be present during any interactions involving minors with our online doctors.

Copyright © 2017 MDLIVE Inc. All Rights Reserved. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product and may not be able to substitute for traditional in person care in every case or for every condition. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Medical consultations are available by interactive audio on-demand 24/7/365 or by video 7 days per week from 7am EST to 9pm EST or by scheduled availability. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://welcome.mdlive.com/terms-of-use/. To view MDLIVE's Privacy Policy, please visit: https://www.mdlive.com/privacy-policy/

For the UNC Health Care Notice of Privacy Practices, please visit: https://www.uncmedicalcenter.org/app/files/public/169/Notice-of-Privacy-Practice.pdf

For the UNC Health Care General Consent for Treatment, please visit https://mdlive.blob.core.windows.net/affiliations-development/affiliation_image/image/1806/129s-General-Consent-for-Treatment.pdf

*Prescription Policy: Prescriptions are issued only when clinically appropriate for the symptoms described. No controlled substances may be prescribed and the availability of some prescriptions may be restricted by law in some states.
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What's New

This release focus on UI improvements to the patient experience.
- Improved product selection screen
- Smart triage: Check if virtual care is appropriate for your condition
- Improvements in collecting medical history
- Upgraded video engine supporting HD video visits
- Bug fixes and improvements
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Additional Information

February 3, 2020
Current Version
Requires Android
5.0 and up
Content Rating
Offered By
UNC Health Care
101 Manning Drive Chapel Hill, NC 27514
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