It shouldn't take the money from my credit card until the restaurant confirms the order will be done! I placed a $70 order and an hour later called the restaurant and they said they never received the order, but Menulog still took my money. Had to call them and they said it would be refunded the same day but 3 weeks later I still had to chase up where the money had gone.
I am a repeat user of Menulog and love the simple easy to use design. All these issues about non-refund contact paypal directly. I have never had an issue, but that might be due to my local restaurants being awesome. I just love the ease of browsing and choosing the app offers.
Scam scam scam Ordered from a shut restaurant. Got a text saying that I'd be automatically refunded. Paid by paypal. Wasn't refunded automaticly. Talked to people in their team. No customer service or care. Order your food but expect it to never arrive or the call centre to care. Disgusting
I'm a repeat customer. On this most recent occasion, my order wasn't placed with the restaurant but menulog took and held my money. I was routed to a call centre in the Philippines and the operators lied to me telling me my refund would be back in my account within 3 hours, after speaking to their 'supervisor', also told me the id number of the operator. Two days later, money is still not in my account, when I call back im told the supervisor is unavailable, that my money will be a further 3-5 days and then i'm put on hold to wait for the supervisor but the operator just hangs up on me. INCREDIBLY unimpressed with this business. Uninstalling this app and will only be using other competitors going forward. BUYER BEWARE!
App lost order, had to ring resturant twice. Easier and quicker to ring resturant. Took over half hour for confirmation came in. Quicker to ring place, order, drive there, pay and get home before this app places the order. Pointless app.
Took money and resturant did not recieve order. Has multiple issues with app not the first time this has happened. Good phone support though got my full refund.
• Questions or comments? Contact our team via our new Help screen
Order food delivery or takeaway from over 7,500+ restaurants Australia wide!