Merokhaja Mobile App and merokhaja.com are both intellectual property of Nepestore I.T. Solutions Pvt. Ltd. A company registered in Nepal.
Merokhaja app & Merokhaja.com website is owned and operated by Nepestore I.T. Solutions Pvt. Ltd. Our services are to provide restaurant food ordering and delivery of food to our customers home or customer requested location. We are in no way responsible for the quality of foods and its packaging offered by our partner restaurants or listed Restaurants of our app. We are responsible for delivery of foods & beverage to our customer’s location.
Since we are providing free delivery of foods to our customer, that is no any delivery charge, therefore the price of item listed in our website or App are higher than that of actual restaurant or physical store. Since food price are listed in our website, app, brochure, facebook page, cards and other different places, when our partner restaurant changes the price of menu of their restaurant, at that time we have to change the price of our website or app menu also. So that the prices written physically in brochure, old facebook posts and cards are not same. In that case our website menu price will be the final price of any food item.
We take orders from our website, app, facebook page and phone calls. In all methods of ordering you are agreeing to our terms & conditions. After taking order we take time of 30 minutes to 50 minutes depending upon the type of food ordered to deliver to customer location. We will mention that time to our customers while communicating with them. When we get any order if the restaurant was chosen by user in our app then we will call that restaurant and tell them to prepare food on customer selected restaurant. While ordering if customer have not chosen any restaurant and just ordered food items in that case we will deliver food from our partner restaurant which is near to our customer. Payment methods are cash on delivery, ’Esewa’and bank transfer. There is no any in app purchase in our app for now. Payment must be made by customers on same day of delivery of food. We don’t work on credit with customers. Bills used will have name of our company Nepestore I.T. Solutions mentioning our website name also. Although in packaging their might be name of restaurant from where we have brought the food items. We are buying the foods from your chosen restaurant and selling to you and giving free delivery service.
If you have made advance payment and you did not received your ordered items then we will refund your cash. If food is found unhygienic at that time also we will either refund or process another delivery of that food item.