MetLife Pet

MetLife Inc

About this app

At MetLife, we know becoming a pet parent comes with a lot of joy and a few surprises. One of those surprises? Just how much there is to keep track of when it comes to your pet’s health and wellness. That’s why we’ve redesigned the MetLife Pet app to make it easier than ever for our policyholders to manage their pet’s health and wellness with confidence, all in one convenient place.

Here’s what you can do with the MetLife Pet app:
- File a claim quickly and easily
- Upload invoices and documents directly from your phone
- Track the status of your claims in real time
- View your coverage details and remaining plan limits
- Receive alerts and messages about your claims
- Manage your pet’s insurance and health records
- Access 24/7 live Telehealth Concierge chat*
- Read personalized pet care articles
- Find nearby pet services
- Update your contact information
- Support for credit card, debit card, or ACH/checking account Payment Types

Submitting a claim is simple:
Just snap a photo of your invoice and notes, and submit everything right from your mobile device. In fact, 80% of claims are processed in 10 days or less, and you can follow the progress every step of the way. Need help? You can chat with a helpful team member directly through the app or reach us anytime by phone or email.

Not a policyholder yet? Get a free quote in minutes at metlifepetinsurance.com.

Ratings and reviews

It continually logs me out, even though I select, remember me. What makes it worse, the person that set up the verification SMS and email, used the wrong phone number. Now, even though my correct phone number is on my account, they can't fix the phone number for the login SMS verification. So it sends an SMS to the wrong number if I opt for that, effectively making it impossible for me to verify my account via SMS. Email is the only option. I have talked to their WebTechs and they can't fix it.

I wish I could give a zero star. I'm a new client, right off the bat their website glitched and signed me up for two policies with the same animals, I emailed them multiple times, to which they said to call. I proceeded to call them SIX times with no answer at all. The app itself doesn't even work, everything I click says there is an error loading the pages, it's absolutely ridiculous.

I like the app, but it could be much better. It would be nice if we could see the documents already submitted for each claim. It would also be nice if we could upload the documents from existing files rather than using the app's camera to take a photo. The photo quality is quite poor, often requiring multiple takes for bare minimum legibility. This results in inconsistencies with total listed on claim versus what is actually on document.

What’s new

Enhancements and Bug Fixes.