MetLife Pet

MetLife Inc

About this app

At MetLife, we know you expected a lot of things when you became a pet parent. But, there’s some things you likely just didn’t expect. Like everything you need to keep track of when it comes to caring for your pet’s health and wellness. This is why we created a new version of our MetLife Pet app for our policyholders. It’s now easier and more convenient than ever to care for your pets’ health and wellness with confidence – all in one place!

When it’s time to submit a claim, simply take a picture of the invoice and notes and submit your claim - all from your mobile device! 80% of claims are processed in 10 days or less and you can follow your claim’s progress right from the app.


Pet Parents can the MetLife pet app to:
-File a claim
-Submit claim documents
-Check claim status
-View coverage & remaining plan limits
-View messages and receive alerts on the status of your claims
-Manage pet insurance and your pet’s health records
-Access live 24/7 Telehealth Concierge chat*
-Read personalized pet articles
-Find nearby pet services


The MetLife Pet app also gives you access to chat with a helpful team member should you have any questions about your claim along the way. Of course, you can still always reach a team member via phone or email as well.


Not a policyholder? Get a free quote at metlifepetinsurance.com in minutes.

Ratings and reviews

I like the app, but it could be much better. It would be nice if we could see the documents already submitted for each claim. It would also be nice if we could upload the documents from existing files rather than using the app's camera to take a photo. The photo quality is quite poor, often requiring multiple takes for bare minimum legibility. This results in inconsistencies with total listed on claim versus what is actually on document.

It doesn't give you all the details you need. We also learn that in order to process a claim you need both receipt and a copy of the SOP notes from the vet. We found this out the hard way on our very first claim. They never disclosed that information in the beginning. And so they denied our very first claim without telling us why, I found out by having to call them. I think they're app has lots of room for improvement. Also they don't cover pre-existing conditions, little side not for you.

My tech issues were resolved for now and the agent I worked with was nice, but overall the app requires a lot of troubleshooting and there are clearly some ongoing issues. I hope Metlife can live up to it's expectations long-term.

What's new

This release includes several user experience improvements, bug fixes, and enhancements.