
Nita Green
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It's quick and easy and secure. I love that I can open the app with my fingerprint. All the pertinent info is readily available and easy to read. I also like how easy it is to transfer money between my accounts & view my transactions. **The app requires you to change your password on a regular basis. I think every 3mos?? to prevent you from having to call C/S to reset your account. Plus, it's a good practice for security reasons.
1 person found this review helpful

Amy McFarland We Are Spiritually Connected
Saves my user name occasionally. I have to "enroll" in the app way too often. What would be a quick access turns into a 3 to 4 minute task. Fingerprint does not work at all. The only useful function for me is to transfer funds BUT outside banks that I do transfers to can only be done on my laptop! What's the point? If it's time to make a new password the app locks me out until I access on the laptop to make that change.

Alaikia
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If I could rate this bank and their app zero stars I would. One of the most absurdly awful mobile banking experiences in my entire life, this is coming from someone who has banked at 6 different institutions in the last 2 years. The fingerprint unlock doesn't work, I always get a message that says "Needs authentication" and it usually sputters and refreshes this message several times before letting me enter my password. It also doesn't save my username so I have to type it in each time. The app itself is simple, there's not much functionality. You can't even access your account number from the app. The only way to access your account number is on a statement or on your checks (of which I don't have any). When you try to open statements from the app, it says file can't be opened. So the only way to see your account number is if you log on to a desktop and open from there. Out of the 6 banks I've banked at, this is the only one where account numbers and other account information is almost impossible to access from the mobile app. As I said, absurdly awful. This isn't getting into my issues with the bank itself, which has also not been positive. When Evans bank bought my local bank, the experience immediately declined. In addition to the app being a million times worse (which is honestly impressive since my little local bank's app wasn't that great to begin with), the customer service is horrible and they make it needlessly difficult to access information about your account. 0/10 do not recommend banking with Evans. I just opened new accounts at ESL and will be closing my Evans account the second my money transfers over.
3 people found this review helpful