I got a new phone and when I try to log in it keeps saying that everything is wrong. I use up all my attempts so I decide to just reset my username and password. I go onto the site and click on reset username. I type in all the information that is required but after hitting submit it just keeps saying that I have tried too many times which is stupid. How can I log into my account if I can't even reset my username or password? This is so frustrating and it's annoying how you guys won't fix this. I'm not about to go through customer service and be put on hold for like half an hour when this should be an easy 1 minute fix.
Can't make transfers, deposit checks or do anything that the old app use to do. I hate this app. I don't have time to go to the bank all the time just to argue with people who don't want to do their damn jobs. Either, fix the app or I'm finding another bank for all my accounts.
It always locked me out. I put the correct password and username but it keeps on telling that it's invalid contact customer service support. Went to the bank and reset my password, it worked for a few hours and it won't let me log in to my account again. Very frustrating.
Could be a great app, but there are issues with mobile check deposit. The camera function on the app has no ability to focus. I can take pictures of the check with my normal camera on my phone without an issue, but this app's camera function is extremely poor. Hopefully you live near the bank or get auto deposit. Otherwise it is a pain.
This app is horrible. I cant even get into my mobile app since the last update. The app use to work just fine until they updated it. I've called the bank and my cell phone carrier and every step as been followed yet I'm still unable to use or access it smh... Its beyond ridiculous.. Update....... Now a week later First Convenience claimed that it was a Sprint Carrier issue lies. I've changed providers/carriers and the same issue is going on. I have no access to my mobile app so it's not the carriers or providers it's the app. I did not have these issues until they updated their app.. Go back to the old version.
Like the old version, since the update every time I try to log in it tells me there's a problem. I will uninstall then reinstall it will work for a couple of days then quite working again, then I have to repeat the process!!! It's very annoying
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