Just Installed It. Went to it for Check Deposit. on sign in, It asked me where I lived WHEN I WAS 5! Lucky for me I remembered. When you go to capture check, the photo is fuzzy, when I tapped to capture photo, it cleared up nicely. It would have been better if it showed focus before clicking capture, otherwise it's nice. I like passcode protection, an extra layer in there in case I ever God Forbid, Lost or had my phone stolen. I have a phone with a 21 mgpx camera, FYI. Hope it helps.
The security I love having my account balance in the palm of my hand but I fear the securities for logging in is very rough for the first time. I wish there was a better way of doing that. Just maybe when I'm at the bank there could be a security code from them in person I could input rather than a lot of security questions. I feel that some of the questions have invaded my privacy but I understand why they need these questions. Besides all of this the gui needs major improvements in my opinion. I want to help test.
What..the..hell.. When I go to log into the app on a new phone it will not let me log in.. noooo it gives me this message saying I'm already enrolled in mobile banking..which is great and all.. but I'm on a new phone.. and it will not let me get into my account. This has happened on multiple phones. If my number is already registered.. why is this stupid process even necessary!! Fix it or I'll take my banking elsewhere! And another issue.. the customer complaints being ignored. Unprofessional!!!
Very frustrating app. I usually log in easily, but there are many times where it will not let me log in and say try again later.. I will come to find out later on the app was down for whatever reason, you need to display a message saying the app is down and an estimated time it will be back up.
Worst bank ever! Do not join this bank! In store customer service is great but telephone and online this company bites the big one! Even the customer service representative says that it only works half of the time. Wtf?!? I get stonewalled to access my own account! If this is the last resort bank and your only option I'd rather go with a prepaid card and cash the checks at a check cashing place. Be warned of all of their fancy features it's just to lure you in to this half baked bank!
This bank is awesome.. The reason I live this bank is because it has helped me establish my credit, pay my bills on time with autopay, it helped me get approved for a loan and it took out my payments monthly to pay it off. The app is awesome too because it allows me to get access to all my info right away instead of having to go into the bank to just get simple info.. I love it
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