
K Descoteaux
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More authentication issues.. apparently fingerprint only gives you the ability to view your balance now. Deposit, transfer, Bill pay, credit score, trying to do any of these triggers a password request. It's been getting worse over time where more and more often I have to do a full Authentication with SMS code. This means that I can't use the app sometimes because I have WiFi but no cell service. I probably won't be able to pay bills while on vacation!
3 people found this review helpful
Avidia Bank
September 27, 2023
Hi K, we apologize for the inconvenience you've experienced with our mobile app and understand your frustration with the authentication process. If you have any concerns regarding bill pay while on vacation, please call our customer care center at (800) 508-2265.

Ellen Duchene
This app could be good, but there are so many glitchy issues. I have to keep re-signing in with my password even though fingerprint is set up. And half the time it makes me enter my phone number and all this info as if I'm a new user. It also randomly logs me out even when I'm actively using the app. Very frustrating and I wish they'd fix these issues. The constant logging on issues are what's really frustrating me. Especially when the account we have is the ONLINE personal banking one 🤷🏻♀️
6 people found this review helpful

Ron Rosen
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Fingerprint login doesn't work 6/23 still doesn't work! I would give 0 stars if I could. Worst bank app of any bank that I have an account at. They should just port the iPhone app to this platform. I do less and less banking here solely because of this app! 11/23 still no better. I have to register as a new user each time I login. Fingerprint login does not work. I basically moved most of my banking down the street that has an app that works seamlessly. I have a/c at 6 banks. 5 apps work great
Avidia Bank
September 27, 2023
Hi Ron, we apologize for the inconvenience and understand how frustrating this situation is. We are continuously working on improving app functionality for Android users.