
Blake Smith
no matter what, even if I force close the app in advance, when I load the app for my class I have to close it out and go back in like 3 times in order to get the class to load. unfortunately my professors use this as a timed test at the beginning of every class so I'm always just hoping that it works in time so I don't lose points after the 3 minutes of trying to get it to not just show a blank screen while all my friends on their apply devices have no problems whatsoever. super frustrating.

Caroline Pontius
I tried to log in after setting up my info, but it says my password or email was wrong. Okay. I try to reset my password. They send a link to my email. I click, put in the password, and press submit. They say the link is expired. According to the app, the links are supposed to expire in 3 hours, and no matter how quick I submit a password, they say that the link is expired. Can't do anything but hope the issue is fixed soon.
13 people found this review helpful
Macmillan New Ventures
August 25, 2022
Hi Caroline, we're sorry to hear you're having some trouble. Please contact our support team at support@iclicker.com with the account details you're using and we can help.

Shelby Garcia
The Page sometimes takes so long to load that I miss the question given by the professor. I've had an issue with my iclicker account as half of my points went missing and there were 2 accounts under my name. I contacted them on September 21st and still no solution to my problem, all I get back is " I am looking into this with my engineers (they are investigating)".
19 people found this review helpful
Macmillan New Ventures
October 26, 2020
We're actively working on improving the reliability of questions loading and anticipate changes coming with our next release. If you continue to experience issues, please login at https://app.reef-education.com/ via your mobile browser. I see that your support case is still open, & we hope to provide you a more substantive update as soon as we can.