Didnt show up. This service is not even a single bit trustworthy. I used supershuttle on a friend's recommendation to go to Hobby Airport. I booked and paid in advance and kept waiting outside home for an hour and a half and it didnt show up. During that time i continuously kept calling their helpline and the recording kept repeating that theres nobody available at customer service to talk. They consumed my money and caused me distress as i almost missed my flight . Plus i emailed them afterwards and they didnt even reply. Use it at your own peril. I wouldnt use it even again.
I've used Super Shuttle on our current tour of the USA. I was encouraged to download their app which I did. Now ... I was issued with vouchers as payment for my trips. When I tried the app to book the return journey there is nowhere to input you are using a voucher as payment. The app for me is therefore useless.
The driver told me that he dont know where is my pick up point and asked me take cab to airport. He also told me that they are shuttle not cab, so only will pick up customer in easy find place such as main road. Bad service and bad attitude.
I have used SuperShuttle many times and have been very happy with their service and drivers. I only had one time when a driver was being impatient waiting for me to get my luggage at the baggage claim area. The airline was slow getting it from plane to baggage area. Something that was out of my control. The driver kept calling me consistently to find out if I had my luggage yet. I told him to go ahead and leave. He didn't, but I was stressed. Never had that problem ever again.
Provides online tracking of shuttle's location towards pickup and basic communication with the driver in case you need it. Ordering a ride is not always intuitive, but canceling an existing order is a snap.
Wait for shuttle at LAX was short. Glad we had SS drive the 5 of us to our hotel because renting a car and driving in LA traffic would help been a real head ache. Good experience and would recommend SS to friends and family
Added: Hourly rides. You can now pay by the hour for rides around town!
Changed: The discount button is now green making it more visible and easy to find.
Fixed: Various bugs
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