Love wings! Love 'em but a whopping 3 of my 4 orders through the app have resulted in excessively long wait times and inaccurate/incomplete orders. Smh.... disappointing! It's simple logistics Wing Stop! Ya better than that! I feel Quality leadership within must be missing, the result - prideless performances that produce anything but perfection. It should be not so difficult to enjoy my favorite food...FACT!
The app works but the UX has alot to be desired. There are no pictures and you have to push through multiple menu items to find things. The only reason I used it was so I could create an account with my FB without signing in again on the computer. When I got to the end I found out that feature is missing in the app. You can sign in with your FB in app but not create an account with it. I hope this gets better.
I ordered my wing combos early so that I could pick them up during my 30 minute lunch break from work. When I got to Wing Stop, they hadn't started my order yet and I waited long to receive it. After that, I left back to work in a rush because I was late, only to find out I wasn't given my entire order.
This was so much more convenient than ordering online. I eat Wing Stop very often and found ways to customize the sides tgat I didn't even know were options. You can even save your order. Amazing job guys!
App needs work. If an order over $30 needs to be paid for first then the app should say so. I would have paid. It unacceptable to set a specific time for pick up then have to wait 30 mins. after that to get my food especially when I was told it would be ready in 30. Then my order was wrong. Oh they also said they called. My cell phone never rang. And they say they hear it all the time. Then fix the app. Bad experience then on top of that since I had to wait 30 mins for my food I figured I'd do the survey. The survey times out and said I had to start over. F@$K WINGSTOP.
Generally not one to write app reviews, but this one deserves some praise. For a restaurant ordering app, this is the best I've used. I always dread the setup involved in creating an account and placing an order -- Wingstop has made it super easy. Not having used it before, I had the app downloaded, my account created, and order placed in about 3 minutes. Super easy!
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