Not impressed. For sure the app is good n functional, but revisit the charges in this app. It's really extreme adding up to double charge applied on your clients. We are the account holders,we just want account update, so why this extreme charges that are really incompatible?? Am spending through data buying to access the app, and still I be charged to check the balance?? Surely Family bank are you with us for life or our life is for you?? Please check on that..
This is the most useless app u can ever downloaf. It doesn't do what's needed to be done no wonder other banks are a notch higher when it comes to mobile money and stuff.u can get any service at a click of a button but family bank is the most useless app ever created in their own effort of competing with other competent banks.kindly don't waste your time on this app
It is just a basic banking app for p2p transfer. Quite slow. Why charge for basic functions like balance inquiry? Funds transfer to other banks quite expensive and not immediate. No pesalink why? No two factor authentication hence sombody having your pin is enough to render the app insecure.
Why do we have to pay to change our pin, or check our balances? Honestly that is outdated. If you remove the "unnecessary" charges, I will give you a 5 star
Useless thing... This bank is not serious at all. Other banks are migrating online but here there is nothing you can derive from this app. Disappointed customer here.
Passwords can't log in after being redone twice. Those tasked with these need to convince me that it can work. Bogus stuff.
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