Parents Gateway

Ministry of Education (Singapore)

About this app

Parents Gateway is an initiative by MOE to enable parents with Singpass to interact with schools more conveniently on administrative matters. Parents will also be able to use this app to stay updated on school’s programme and activities.

The mobile app is currently only available for mainstream MOE Kindergartens, Primary schools, Secondary schools and Junior Colleges/Centralised Institute.

We appreciate if you can share with us your feedback to help MOE enhance and improve the experience, benefiting more parents in future.

[Known Issues]
- Samsung S7 on Android 6 and 7 is known to have compatibility issues. To use Parents Gateway, please upgrade to Android 8

- Enhanced security measures have been put in place for rooted devices. The security measures is known to block apps such as Lucky Patcher and Rom Manager.
Uninstalling these apps will enable you to use the Parents Gateway app.

- No or inconsistent notifications received by Oppo and Huawei devices. This is due to battery optimisation configurations set by manufacturer.

[Note]
- If you choose to log out of Parents Gateway, you will stop receiving notifications for new announcements and consent forms until your next log-in.

- The Parents Gateway app uses Singpass to identify parents of students in MOE schools. Singpass is only used to identify and authenticate the parent. The Singpass ID and the password will not be stored in the app. Upon successful authentication, the connection to Singpass will be terminated and the login will henceforth be managed by the Parents Gateway app. There is no risk of Singpass credentials being stolen if a user stays logged in.

Ratings and reviews

The app sends PDF attachments which are impossible to read on the small screen of a smartphone. The email notification does not include the attachment so the recipient still has to open the app to download the attachment which is difficult to read on a smartphone. Why can't you attach the document in the email notification so the recipient can directly read it off his/her laptop?

Parent gateway only show the date that the school send, no time was indicate. When there is zoom meeting, the school send me the password after the event is over, yet principal claim they sent before the event without proof, very unfair. I had sent my email to MOE parent gateway, but totally NO reply to my questions when the school sent the password to me and other issues. To prevent unncessary argument and history repeated, investigation should give all answer as the app involved many parents.

Latest update is a s***show. Todo list moved from the bottom to the top and the option to filter by child was always there. But worse, after update every single announcement is re-flagged as unread.... Every announcement for every child since 2021...with no option to bulk select and flag as read. Thanks for wasting my time.

What's new

- Enhanced Parenting Resources with preference selection so that we can recommend resources based on your interests
- Added filtering options under Parenting Resources
- Bug fixes