Absolute garbage. Just transferred my account for £110 switch incentive. One of the criteria is to register for mobile banking. Great...or would be if it worked. Entered my details correctly but asked a question I'd never set an answer to and it wouldn't accept what WOULD have been the answer. Called customer service and was told I needed to set five security questions. I spelled out each answer and she did at the end. All correct. Reinstall app, won't accept the answers. Now I'm locked out for 24 hours.
Used to be quite an easy app to use but the last update seems to have broken the entire app. Now when I click on the app it comes up with the loading screen and gets no further no matter how long I leave it on for and whether or not I'm on WiFi or 4g. I've checked and everything is up to date on my phone, I have the XZ Premium, please fix this
This app is a joke! I'll stick to calling the bank! Can't even set it up does not except my memorable name which is all I have but before that u get other memorable stuff like dates and and school which I don't have! Then have to start all over again the birthday part is laughable
Handy app to quickly check your balance & transfer money between accounts or pay people you know. Not one for managing all your finances but the website is fine for that.
Can send payments etc... slow to update information, does not show names on various accounts (ie joint etc) does not show debit lists, does not show loans, does not show credit cards, does not show any information in any detail..... Log in is simple but I feel its not hugely secure compared to other banking apps. I have to log into coop via a laptop or desktop to look 90% of the info this app does not show.... See your balance eventually.... I prefer via pc..... Poor app in my eyes needs alot of improvements.
New problem customer service line I followed advice about calling customer service number that co-op suggest. Called this number, was given options to move money ONLY!NO OPTION TO SORT OUT THE problem, it seems co-op doesn't even know where to refer their customers or even realise the number they give is wrong. Have uninstalled it, sort it out Co-operative!
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