The app is useful to monitor multiple accounts/transactions but the banking piece is something less than useful. I do not recommend you use your Moven account as your primary checking because if/when there is an issue the support system is ineffective and your money is held up until you wade through the myriad of "run arounds" and "delays". Absolutely the worst banking experience next to Bank of America.
Just another prepaid card I really thought that this was going to be good. Rather than go into a big time consuming review. Had a major online retailer got my account 3 times back to back . Move paid it ,I disputed nothing ,also why can't I get transaction statement ?well you can after contacting customer support and DAYS later they respond .oh when they did and i asked for a cust serv number i got some random Six digit number. Cant really show your phone to the irs or the bank when you need to show income etcif your looking for customer service this isn't it .REALLY !Moven?
Their security measures aren't up to par. They mailed my debit card (with personal info) in an unsealed, open, entirely unsecured envelope. God knows how many random individuals could have copied the information within the unsealed envelope, including the info on my debit card. I contacted customer support regarding this. I explained I had waited two weeks for my card to arrive, waiting another two weeks would hinder the plans I've made. The option they provided… I would have to pay $30.00 to have the card expedited. I’m being penalized through no fault of my own. I really would have appreciated if they acknowledged their mistake and provided a fair solution as quickly as possible. You know. I wished for “customer service”. “Moven” on to my other option. ***Personal thoughts*** I was happy to see all the alternative options to common banking. Research led me to two possible choices. Simple vs Moven. I chose the underdog. The team with the lesser rating. I chose Moven. I felt and said to myself, “I could have a better customer service experience with Moven. They reply to comments!” How great was that. I was wrong. A mere hello with the absence of solutions.
I don't think this has stock trading on it, unless you do it thru a special bank. And I'm glad about that. I really like this app. designers keep up the good work with these apps! Thank you 💖💓😚 😚
Moven is vital to our household finances. Your account has a routing number, so you can receive direct deposits from payroll. I always know how much is in my account via the app, and I can text money to my husband's account and it arrives instantaneously. Prompt and attentive customer service.
I've been waiting for nearly 3 months for the card. Can't transfer the money that's been deposited into the account until I activate a card. Now they want me to pay them $30 to expedite a fourth attempt to get me the card.
If you are enjoying Moven, please let us know right here in the Play Store!
- Improved access to Support options, including phone support and a snappier FAQ page.
- Fixed a P2P Pay a Friend issue affecting customers who had their Moven card auto-renewed.
- Other improvements and bug fixes.