Unlimited but I have to pay more at theatre?! I've had this service practically since it started and while it used to offer great value it continues to offer less and less with every update. Tried to see a movie on my unlimited plan at 2pm yesterday and the kiosk wanted me to pay an extra $4.50 for the non 3D, non IMAX film I was trying to see after sliding my moviepass. WHAT?! And what used to be an easy call to customer service has turned into a leave a message and not call you back for going on 24 hours now. UNACCEPTABLE.
MoviePass is great in theory, but this is a very buggy app. Often unusable. New update where you have to report back with pictures of every stub would just be insulting if it worked, but it doesn't and now I can't use the service I'm paying for at all.
Not a fan of new verification I was a member for a long time and then they introduced that stupid 24 hour restriction which forced me to cancel my membership. Once they lift off that restriction, I joined again. But now with this camera verification, I am going to cancel the membership again. Why can't they just ask people to take the picture after the movie???
Do not sign up for MoviePass Now MoviePass is blocking out times for movies. In Portland we are experiencing severe weather so I decided to see a movie after work instead of sit in massive traffic for hours. I pull up the app and it won't allow me to see any movies that start before 6 pm. I really wanted to see la la land so I decided to go in the morning. There is an alert indicating no morning shows are available, but the entire day at all theaters is blacked out! The CEO is destroying the service and this is my last month. GOOD BYE!
Evasive and Deceptive Business Tactics MoviePass changed the terms on their app without notifying customers. I was able to use the app for Hidden Figures at a Regal location on Friday 1/13/17. Today is 1/14/17 and this app is telling me that there is no ticket available for any movie at any theater in Orange County and Los Angeles county. There was no prior notification of this sudden change. I don't know what this company intend to do, but their action speaks volume about how little they think of their customers.
Awful Changes Used to love this service but the newest update with the picture thing is terrible. I already have to put what movie I'm seeing and now I have to verify it again by sending a picture? Sorry I'm not interested in that. I'll definitely be cancelling as Moviepass has taken a turn for the worse.
• fix crashes on Ticket Verification screen
• improve camera resolution, add bounding box, and implement tap to focus on Ticket Verification screen
P.S. If you ever have any issues, please email firstname.lastname@example.org with what happened so we can fix it ASAP !
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