Review from David E
Support is absolutely horrendous. I've tried updating my payment method and receive an unable to complete multiple times. Attempted to contact support through email, calling and through the app. Not once have I received any reply from them. The ticket through the app was closed by them with no reply. So I had to create a second ticket and still nothing.
You sign up. They charge your credit card. They never ship your card. They claim it's because they have so many backorders. But I find it hard to believe that it takes months on end to ship a plastic card. Also beware that only basic tickets are allowed. No 3D, Imax, or anything extra at all. You also must be within walking distance of the theater for you to even be able to check, which would be fine, except that feature depends on their app. The app is a bug fest. Call the exterminators because it needs a major overhaul. First year startup fine, but this company has been in business for 5 years. The app should not be that bad.
Don't know what all the negative reviews are all about, the app and the service has worked perfectly for me so far. I signed up for the 1-year service, downloaded the app on my Galaxy S8, and got my MoviePass card in the mail in just 5 days! Used the service to see a movie last night, and all worked 100% as it should. Easy to use, convenient, and VERY cost effective! I forsee I will be using this app and the service for a long time. Thanks for a GREAT idea and a GREAT service for us Movie Buffs!!
Based on the reviews here I was skeptical about the service working at all. I'm glad to say my experience was flawless. I got the card in the mail, went out to use it for the first time. Using the app I picked a theater, I picked a movie and checked in with the app once I arrived. Told the attendant my movie of choice, total was $16.21 for a single ticket, I handed her the movie pass card. She processed and gave the ticket. Easy. Ordering another card for the family. Good job. Update: got another card for the gf. Both cards been working flawlessly ever since.
Love Movie Pass & this app works well, while one does need patience in the beginning as a rookie to understand how it works. The only bug I see with the app so far is when I go to the theater to check in with a real theater staff, the movie I'm selecting shows up in my app Viewing History later, whereas when I pick up a ticket by myself using the theater machines & pay with the Movie Pass card, I don't see it show up at all in my app's Viewing History. Update: Customer service admitted there's something buggy about the app with Viewing History so their developers are working on it. Overall, again Movie Pass is awesome, & anyone who frequents the movie theaters should get in on this!!!
This app doesn't work without a card. They charge you $9.95 a month for a service that they can't or are not well equipped to provide. My wife and I both signed up in August and have not received our moviepass cards yet... It is now December ($9.95 x2 x3 (first month was supposedly free)). If you need to contact them the only way to do so is through the chat in the app or a form on the website, none of which give the impression that they are monitored. I've tried multiple times to contact them with no answer. I'd really love to hear back, have my card(s) and give a stellar review... For now, I can't.
App why can't we put the address? But really didn't have issues until I got an email saying that they now need my card info when Paypal was fine. Tried to send a message on both the app and the site, haven't gotten a reply. The number on the site is a voicemail telling you to use the app/site and you can't leave a message. I'm pretty sure both the number and the address on the site are there to make it look more official since you can never talk to an actual person. It's super suspicious. Wish it worked properly.
• fixes crash on clicking Settings on certain devices
Swift movie bookings, food orders, gifts, events and much more in just one tap.
VOX Cinemas – book movies, watch trailers and stay up to date with films.