App unusable. Immediately asks the user to register, then freezes in an "updating terms and conditions" toast message. Perfectly representative of a broken, unionized industry that can't keep up with the innovation and cost-efficiency of novel ride-sharing companies - instead of wasting your time on this app, just hail a cab on the streets until better options become available.
Was argued with multiple times by incompetent driver. Not taken to final destination in a storm. Also driver further than necessary. I called and spoke to the supervisor and everyone was pretty rude - talked to 3 people before i got supervisor on the phone. No refund for overage and all he gave was an almost excuse and lame apology. Im going back to yellow cabs.
Decent, still has some bugs to work out Good until the city has a high demand for cabs. Then the app seems to crash. I've lost a number of cabs because the app didn't tell me when my booking was accepted and I live in a basement so I rely on the app to tell me, because I don't reliable reception to get the phone call.
Drivers are incompetent Multiple times have had a driver mark me as 'no pickup' because they dont seem to know how a phone works or park a block away even when given a GPS location AND clear location markings. One even tried to drop me off 5 blocks from my apt in a sketchy part of town and tried to reassure me that it was the location (yeah i dont know where i live thanks mate). Their customer service doesnt care either, you call to complain and they will have a go at you telling you to not blame their drivers (laughable, i know!)
Used to be alright, now wanted 45 min for a taxi nothing came, when I checked the app it said it's been canceled even though I haven't touched anything. Taxi apps are a joke in Vancouver
Love it I live downtown and I use this app frequiently. I love it. Never have had an issue besides it crashing every once in a while. But no big deal. The cabs always arrive promptly and I like that it lets me know how far away my taxi is.
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