easyJet: Travel App

- June 12, 2017

Everyone

Travel & Local

( 120,842)

easyJet: Travel App- screenshot thumbnail

Description

This is generation easyJet

BOOK FLIGHTS
Book your easyJet flights in an experience designed to be as fast as possible. Scan and save your cards with your phone camera, typing long card numbers is now a thing of the past!

MANAGE YOUR BOOKINGS
View your bookings, change flights, manage disruption and add seats, bags, sports equipment and much more.

CHECK-IN
Add passport details in seconds by scanning your passport with your phone camera, checking in is now faster than ever before.

MOBILE BOARDING PASS
Store up to five boarding passes per flight which will be available offline so you don’t need a data connection, no more searching for a printer or queuing at check in desks!

"FLIGHT TRACKER"
Watch your planes location in real time and check the latest arrival and departure information with live updates direct from the easyJet Operations Control Centre.

"MOBILE HOST"
With mobile host we’re with you every step of the journey. Whether it’s a reminder to start heading to your gate or even a change in baggage reclaim belt we’ll let you know.

Reviews

4.4

120,842 total

5 72,641

4 35,583

3 6,134

2 2,086

1 4,398

Vincenzo Esposito

App is horrendous! It would be quicker for we to turn on my pc and print my boarding passes than it is to load this app. It was awful before the update and now its no better. It just opens randomly after you have closed it.

Excellent app.. But would like the option to select the return airport (e.g. Milan has 2 airports) rather than having to book 2 one-way flights at an inflated price. Have suggested this a number of times but no reply

A Ali Hafiz

Been using the app for at least a year now. Booked and used it as my boarding pass which just works! My only criticism is the grey menu bars look a bit outdated - a material design overhaul would be welcome. Also a ticket/flight status widget would be useful

Paul Wray

It's good when it works, electronic boarding pass and flight tracking are useful. However it sometimes takes an age to load and shows a black screen - not what you want when it's your turn at the boarding gate. Also it's hard to trust an app which sometimes pops up a nullpointer exception - no end user should ever be confronted with that. My handset is unrooted s7, are these issues specific to Samsung handsets?

Last version always replies with "app is running in offline mode as a secure connection cannot be verified" and it is not. So no boarding passes, no checkin... useless. Tried on 2 different devices.

Alistair Tolfree

Painful - black screen on opening, slow to load, error on app when looking at the app, emailed easyjet app team to report these issues. It needa to be improved asap!! I used to have no issues - shame!! Sort it please easyjet!

User reviews

Vincenzo Esposito June 11, 2017

July 18, 2017

A Ali Hafiz June 28, 2017

Paul Wray June 27, 2017

July 7, 2017

Last version always replies with "app is running in offline mode as a secure connection cannot be verified" and it is not. So no boarding passes, no checkin... useless. Tried on 2 different devices.

Alistair Tolfree July 10, 2017

July 15, 2017

Ok so the layout makes this app look like it will be 'EASY' to use however actually navigating and using this app is utterly frustrating. Whether it's bugs or slow internet the app is franky not as easy to use as it looks from the front, on the surface and as the name says, lol, easy it most definitely isn't. Trying to do anything on this app is the opposite of easy and some serious changes need to be integrated. Nice idea frankly though not there yet. Leads you into a false sense of security, sort this out and it will be fine. Bpr.

Eduard Bardají Puig July 16, 2017

The user experience is pretty bad. First, it took forever to get my boarding passes because my name has an accent and you're not normalizing input fields. Second, I find it disturbing that you simply highjack the screen brightness when showing a boarding pass. I'm sure you consider the latter a feature, but it's really not, it annoys more than it helps. Please fix these two issues. Thanks!

Barry Woollett June 28, 2017

Rated only 3 star because it takes ages to open, presenting a black screen whilst trying. Not good if at the airport and needing to use it to display your boarding pass. I now make hard copies of the boarding passes as cannot rely on the app to open quickly when needed. Not sure if it is relevant but am currently using a Samsung Galaxy s6 and wondering if after reading other reviews it's just happening on Samsung devices.

June 18, 2017

It takes forever to open. There is no reason why it should take so long if you are opening it just to display a boarding pass. As a comparison the Ryanair app opens super quickly. I sometimes fly Ryanair just to avoid the massive pain that the Easyjet app is.

David Page July 7, 2017

On a Samsung S6 it hangs on a black screen while opening. The iPhone version doesn't have this issue. It went on the last update and is now back..

lisa murphy June 15, 2017

Easy to use specially with traveling with my kids. Very straight forward to use even backs up to your email so if phone breaks like mine did. I just printed of my pass through my email :)

Pete Wright July 3, 2017

Surprisingly, it hasn't recognized the holiday I booked on Easyjet's own site. I've had to add this and tell it that the flight (it only seems to show the outward journey) was booked by someone else. This poor effort means I'll be relying on paper printouts until the app improves.

Barry Willis July 8, 2017

it was really good for telling me if my flight was delayed and tracking the pain in flight. the electronic boarding pass was usefully as well. I was a bit slow to load but I think is the connection more than anything. all together this is a very good app.

virtav virtav July 18, 2017

Dire. Horrendous. Didn't recognise booking ref and name. Contacted support. "you need to PRINT boarding pass". Really? YOU need to fix yer app. Back to flying Norwegian. More professional. Cheaper.

Salopian Tree July 6, 2017

Scanning passports? Wish it were that easy. Tried this for my passport and my wife's but it didn't work for either. Found "help" video on YouTube (nothing via EJ website) to check I wasn't doing anything stupid. It... Just didn't work.

Ahmad Alhilali July 10, 2017

I booked a flight for 3 people and needed to change only one person's flight but could not do it as it only allows me to change either all the people I booked for or non. I should be able to change one person's flight from the app and not have to call to do so. Other than that it's a great app with easy access to flight information.

Gerlando Alletto June 25, 2017

I downloaded the app after checking in online just to download the boarding passes rather than printing them out. The app is super clunky, UX quite basic, doesn't matter whether you've already checked in or not it always says 'Check in' rather than 'Download boarding passes'. Exited and reopened the app and got a black screen. I've uninstalled this useless app and printed the boarding passes off my laptop. How can it be so terrible?

July 15, 2017

Somebody has mucked this app up big time. Used to be great for booking and boarding passes. Now just wont open. Shame easyjet have thrown away a big plus over their competitors.

Karen Murphy June 28, 2017

Very information able.. Not sure about changing flights, a bit difficult at first. I was upset I could not carry my hold luggage over as I paid for it when I booked the original flights

Tamlyn Thompson June 22, 2017

Takes an age to open.. does not store easy jet plus card status against your profile so you must enter it each time.. a nuisance. Endless null pointer error messages .. the passport data capture is slow and tediuos unlike the Lufthansa passport capture which is instant

Fernando Manrique June 29, 2017

Couldn't check in, couldn't find some of my bookings, the android version is totally useless. Good thing that my wife had the app for iPhone and we could do it through it

Mark Burton July 21, 2017

Update to earlier crashing review. Uninstall/Install and it's back up and running. Problem was likely with the phone. Thanks again for a great app

Ian Williams July 6, 2017

Alerted to a delay so didn't set off till a bit later and then they 'undelayed' it... Not the way to do delay alerts...

Junio Valerio Palomba July 11, 2017

Embarrassing. Never syncs with the reservation. Google Trip is probably something that Google came up with on a weekend and it is way better than the app of one of Europe's top airlines. Once again : embarrassing.

Iain Husbands June 18, 2017

Terrible, deliberately confusing user experience, and app has become stuck on the outward journey in the booking leaving no way to check in for the return flight. Not safe to use as your only way to check in.

John Hancock June 14, 2017

This app is really slow to load. S8, fast WiFi and it still takes about a minute of black screen before it loads.

Gordon Ross June 12, 2017

It's a brilliant app once it opens but it takes such a long time don't know if it's because I'm now using a samsung galaxy s8 I had no problems with my HTC m8

Diane leach June 22, 2017

I Booked flight wrong..used there "chat now live" was very patient with me..Done everything I asked for and more. Very happy.

June 25, 2017

Does exactly what I want it to. Easy to book flights, choose seats, luggage etc. The boarding pass inclusion is great and the e-mail back up of all transactions is good reassurance. Flight updates are useful too.

Sam Sim July 9, 2017

Very practical and useful app that actually works. Handles booking flights managing flights Check in and boarding passes. Gives updates on delayed flights and has a link to a flight tracker

Ann Lovegrove July 10, 2017

It is good for tracking and booking flights. I prefer to have a printed boarding pass. I was recently unable to use the app saying not on line which I didn't understand as I was.

Nico Brandes June 14, 2017

Not following android ui guidelines, buggy and slow. The push notifications never really worked and it feels more like a website in a wrapper than an app.

June 16, 2017

So much easier to use, I agree with Lisa Murphy makes a huge difference when travelling with the kids, including my tech phobe husband! Keep up the good work with this app

June 20, 2017

The app is great, however, I wish easyJet took some time to produce an app for Samsung Gear. I personally love the idea of having my boarding pass on my wrist, as a former Apple Watch user this was great; however, there isn't an app available for the Samsung Gear s3.

June 25, 2017

Great when you have WiFi or strong 4g, but deathly slow without. Can't seem to retrieve notifications from the app itself. Flight tracker seems to be at the discretion of easyJet.

John Davidson June 14, 2017

Mega slow on android and can't add pass to wallet which is annoying. Much better on iphone, does everything and does it faster

Armando Molla June 20, 2017

terribly slow. for a company this big should have a decent app.

Chris Burnell June 8, 2017

Can't view my flights on android. As such, app is totally pointless

Roberto Muñoz July 18, 2017

It crashes constantly when you try to change a flight. It says "no flights available, select another date" for all the dates or sometimes a Java exception appears in the message. The app hasn't been properly tested before releasing it to customers. Improve it please.

What's New

Get your holiday off to an early start by relaxing in an airport lounge. Our partner, Holiday Extras, have lounges at many of our airports. You’ll also get the cheapest price anywhere with their Best Price Guarantee. See your booking confirmation or itinerary and look for the Airport Lounges button.

No need to cram everything into a small cabin bag. You can now add a hold bag when you check-in on the app.