MyArana

ARANA TEKNOLOGI INDONESA

About this app

MyArana is a digital platform designed to make it easier for ARANA customers to manage their internet services quickly, practically, and efficiently, directly from their smartphone. This application serves as an integrated service center connecting customers with ARANA, allowing them to meet various needs without having to visit a service office or manually contact customer service.

Through this application, customers can easily monitor the status of their internet service in real time. Information such as the internet package used, service speed, subscription validity period, and usage history can be accessed at any time. This helps customers understand the services they are using and ensure their internet connection is running according to the selected package.

One of the application's key features is the payment and bill management system. Customers can view their monthly bill amount, payment history, and make payments directly through various methods such as bank transfer, e-wallet, debit/credit card, or other digital payment methods. With due date reminder notifications, customers can avoid late payments that could lead to internet service interruptions.

The application also provides an outage reporting and technical support feature. If customers experience problems such as slow internet connections, disconnections, or network disruptions, they can directly report the problem through the application. The system will record the report and send it to the technical team for prompt resolution. Customers can also transparently monitor the status of the outage until the issue is resolved.

Furthermore, this application is equipped with a service management feature that allows customers to change their internet package, upgrade their speed, or add additional services such as IPTV, network security services, or additional WiFi devices. All processes can be done digitally without complicated procedures.

To enhance the user experience, the application also provides a network information dashboard that displays connection status, network quality, and tips for optimizing WiFi at home. This feature allows customers to determine whether the outage is originating from the ISP network or from internal devices such as the router or home network.

The mobile application for internet customers also supports automatic notifications that provide customers with important information, such as network outages in certain areas, the latest internet package promotions, network maintenance schedules, and service announcements from the internet provider. This feature ensures customers always receive the latest information regarding the services they use.

In terms of security, this application is designed with a secure authentication system that allows you to log in using a verified customer number, email address, or phone number. Some apps also support additional security features such as OTP (One Time Password) or biometric login using fingerprints or facial recognition to protect customer data.
Overall, mobile internet customer apps provide customers with convenience, transparency, and complete control in managing their internet service. With various features integrated into one app, customers can enjoy a more modern, faster, and more convenient service experience, while improving the quality of interactions between them and their internet service providers.

What’s new

- Enhance dashboard Main Section
- Enhance flow for "Tagihan"
- Enhance dashboard, limit name
- Bug fixing on Chat