After booking problem now I am facing refund problem. I returned the car and got a slip of handover which had nothing mentioned about any damage. Also it was checked completely by the staff but at the time of refund they are saying that car was damaged. I attached the scanned copy in a mail and I am waiting for response. If we comment here they ask us to mail and nothing happens. Worst experience with mychoiz. Till now no reply on mail. Very unprofessional.
Wanted to give 0 stars Very unprofessional Worst Experience Fake Promises Executives keep lying and arguing and when the seniors check there recording all they offer is apology I made a telephone booking and I wasn't informed about fuel is chargeable. I was just told kms are unlimited. After returning the car when I asked for fuel money all the policies that were mentioned on website were informed to me despite the fact I had made an a tele booking. First they apologise and when they realise they would loose money they start accusing customers being hungry of fuel money. Also they provide car with half tank fuel and take back at more than 3/4th with no processing information of that extra fuel returned to them. Even the manager was so unprofessional and was mostly defending lies of their customer executives. Never ever go for it.NEVERRRR!!
My booking history has vanished after the recent app update
1. I booked Ciaz as I was using Mychoize for the first time I called 2hrs before to confirm booking at that time the executive tell me Ciaz has broke down so we'll manage some other car. They didn't even bother to do it by themselves. Car was in good condition also the complete trip ended with no problem. 2. Now started the real thing, my trip ended on 20th and the due to minor touch the plastic cover of rear view mirror broke just the plastic cover rest OVRM and indicators are working perfectly. 3. I called mychoize after 7 days for the first time for asking them the damage charges for which I was told invoice is yet to be generated. 4. After 10 days of booking I was told that 3000 is damage charges and invoice is still to be generated when I ask them to justify 3000 for a plastic cover they asked me to mail the query and I will receive a call from the respective team in 24hrs. 5. After waiting for 3X of 24hrs I called again Mr. A took the call and I got the most unprofessional and unexpected Answer Sir you will get a call back tomorrow or day after tomorrow instead of apolosising. 24hrs the duration changed to 5 days. When I got little strict I was asked to allow to put call on hold after 30 Sec. My call was resumed and I was told by Mr. A I had a word with respective team and 3000 is justified. I was like what was that I was waiting for 3 days this person put my call on hold for 30 seconds and the discussion got over charges justified. 6. I was asked to wait for another 24hrs. Just like earlier no response I got no call back no mail. I called this time I had a word with B he said your invoice has no been generated when asked him to escalate the issue I had a word with C he told my just after 1 min of B invoice is generated employee themselves don't know whats going on. He asked me to wait 12 hrs and I will receive invoice and asked me to share images and videos of damage I asked him to acknowledge if he gets my mail also if not received. No response received. I called next days they said no mails received and then I after trying multiple times I discovered that large attachment mails are not accepted by company. I shared them link of photos then. 7. After that day again I had word with Jatin he said invoice is generated and 3000 is charged nothing can be done. When I asked him to explain invoice as I didn't receive invoice he said around 900 is tax I asked which tax and on what amount he himself got confused and could not explan. 8. He told me you'll receive invoice once refund is initiated. 9. Yesterday after 20 Days of ending the trip I was told refund is intiated and will take 5 more business days to reflect which means approx 25 days just get my security refund along with false damage charges. 10. List of proves I have the image and video of damage. Call Recording of false commitments. An employee telling invoice has not been generated and after 2 min another saying it is generated. Employee asking to wait for 2 days to get a call back from the damage charges handling team and in 2 mins telling me he had a word charges are just fied. FUN FACT: I've still not received any invoice or a mail regarding my refund. It was just a verbal confirmation that refund has been initiated after 20 days. Refund yet not reflected waiting for google to allow rating 0 or in negative Hearing this from last 1 month that we'll do something my booking ID is XX8023.. rest issues I've mailed already. After 48hrs none of the employee from your team connected.
Update FAQ. Minimum hours of booking required is increased to 10 hours. Which is missing from FAQ
Finally app does not crash while booking, long time but fixed.. All the rentals have increased by 15%..
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