Clearpath: Images & Medical

Patient Clearpath

About this app

Tired of receiving x-rays, MRIs, and CT-scans via a disc (CD) that you can’t even open or access? Clearpath’s patient app enables you to access your medical records and imaging digitally, so you can #DitchTheDisc and take control of your own healthcare. Store your medical records and images safely in the cloud, and easily share them with family and providers.
• Request medical records & images from any facility you’ve visited
• Receive records & images 100% digitally via the Clearpath mobile app
• Upload any records & images you already have to store them in one place
• Store records & images in Clearpath’, powered by Amazon’s leading secure cloud platform
• Share records & images with healthcare providers and family members; easily grant and revoke access

Ratings and reviews

Sounds like a great idea, but functionally useless as far as I can tell. Created an account, provided ID verification, but when I try to choose a facility to request records from, the drop down menu doesn't open. It doesn't give option to type in/search for a facility either. Best (worst) of all, the app has no "Help" option to assist with troubleshooting. Even a FAQ section or more detailed description of how to operate the app would be an improvement, because those aren't available either.

I was able to access my images and report, but it was impossible to download them or share the files. I extracted the individual files but there was no way to open them. In some cases it says the file is corrupt. I have a different patient portal which allows you to download and share the images from that facility, so something is wrong here.

It's hard to sign in and has too many errors, and there is no help available to solve the sign in problems.