MYDAWA

Name: MYDAWA
Availability: InStock
Rating: 4.434210300445557 (10465 reviews)
Author: ION KENYA LTD.

ION KENYA LTD.

4.4

10.5K reviews

Everyone

500K+

Downloads

Everyone

Users Interact

Learn more

About this app

MYDAWA is Kenya’s #1 all-in-one health platform providing users direct access to highly qualified medical professionals as well as access to high-quality medicines, and health and wellness products through our web and mobile applications.

MYDAWA is building the brand of choice in healthcare based on our simple and core value of CARE.

We Care so we will always seek to give the best advice.
We Care so we will never sacrifice the quality.
We Care so we will always seek to provide you with the best pricing.
We care so we will always protect your privacy.
We care so we will deliver our service to you wherever you may be.

Updated on

Jun 5, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 6 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.4

10.4K reviews

Elizabeth Wagachire

May 29, 2026

The app used to work well before, now it keeps logging me off while in the middle of transcations or shopping . I have constantly uninstalled and reinstalled but the issue persists . My experience with the app has been frustrating

ION KENYA LTD.

June 2, 2026

Hi Elizabeth, thank you for your feedback we sincerely apologize for the experience. To help us investigate and assist you further, could you please confirm the device you are using and share your email address and phone number? If possible, kindly send us a recording of the issue via WhatsApp on 0721301448. We look forward to assisting you.

Nyambu _

April 26, 2025

One word, Unreliable! This is especially for card payment. Their system does not actually take card information to make a successful transaction. There is no problem with my card, I use it every single day and also just used it the day before yesterday in Singapore. Upon reaching customer care, they say I contact my bank. I could only just laugh. Came here to give my review and saw others with the same experience. I could say more on delivery information.

13 people found this review helpful

ION KENYA LTD.

April 28, 2025

Hi Nyambu, thank you for taking the time to share your feedback. We truly apologize for the inconvenience. Rest assured that we take your concerns very seriously. While such issues can occasionally be related to bank security protocols, we are actively reviewing our payment systems to make them more seamless and reliable for all our customers.

Angel Dubois

November 29, 2025

I have used mydawa for two years now. Everything was okay until they made their new update. I've been having issues with the app such as logging in or being unable to add items to the cart. But, I was finally able to make an order only to be robbed. My order hasn't arrived, customer care isn't picking up calls, replying to emails or messages. My rider doesn't have the package the app insists he has. They've already taken my money. I can't contact them for a refund or know where my order is.

23 people found this review helpful

ION KENYA LTD.

May 8, 2026

Hi Angel, sincere apologies for the experience encountered. Most system issues have now been resolved. Kindly confirm if the issue was resolved. If not, please share your order number and phone number via WhatsApp 0721301448 or email Support@mydawa.com for assistance. We appreciate your feedback.