Carrier Home
4.1star
4.02K reviews
50K+
Downloads
Everyone
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About this app
The new Carrier Home app features a contemporary look and feel that allows homeowners to control their Infinity system remotely.
The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.
We update the app regularly to introduce new features and enhancements and look forward to your feedback.
The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.
We update the app regularly to introduce new features and enhancements and look forward to your feedback.
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Ratings and reviews
4.1
3.88K reviews
Chris Farmer
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May 29, 2023
Update: Recent updates have restored the usability of the app. It still doesn't look the same as my wall unit, but all of the functionality is there and it syncs to my system usually within a minute. This app is a failure. No longer has all of the functionality of the wall unit, and it's buggy to the point of being unusable. It's bad when I wish the old buggy app was still around.
1 person found this review helpful
Carrier Corporation
May 30, 2023
Dear Chris,
Thank you for reaching out! We are thrilled to know about your experience with our app. Meanwhile, if there are any issues/ feedback that you would like to share, please feel free to drop a note at resdigital@carrier.com.
Sincerely,
Carrier Home App Team
Louis Kadetsky
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May 29, 2023
One of the most important features of this app is collecting and evaluating energy utilization including electricity and natural gas. Prior to this update entering and retrieving that information was very easy. The update - not so much! :-( The settings for electric kw & natural gas costs I've had to be entered several times and still are not correct. Navigating through the menus is unnecessarily complex and not intuitive. Proving again that new & improved isn't necessarily better for the user!!
3 people found this review helpful
Carrier Corporation
May 30, 2023
Dear Louis,
Thank you for reaching out! We at Carrier are working tirelessly to bring in new features to our app and provide our users with an enhanced experience. Please ensure that you are on the latest version as we will be sending fixes and improvements to the app on a monthly basis.
Sincerely,
Carrier Home App Team
Justin Wojciechowski
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May 30, 2023
Burying the energy usage page deep into device settings was a poor design choice (4 clicks now instead of 2). It also is horrible for users with multiple systems. I used to be able to see energy usage for both systems in one page, now I have to exit out and go into each system seperately. Zero benefit to split them into two different pages.
4 people found this review helpful
Carrier Corporation
May 31, 2023
Dear Justin,
Thank you reaching out! We have made this change to optimize the user experience by consolidating all Wall Controller specific information into one centralized location. This will allow our users to conveniently access all relevant details in a more streamlined manner. Thank you for your understanding.
Sincerely,
Carrier Home App Team
What's new
Bug fixes and performance improvement
