4.15K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The new Carrier Home app features a contemporary look and feel that allows homeowners to control their Infinity system remotely.

The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.

We update the app regularly to introduce new features and enhancements and look forward to your feedback.
Updated on
Sep 19, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit

Ratings and reviews

4.02K reviews
lucky beavertooth
August 8, 2023
Overall design of the app is somewhat poor. I can only assume it's because Carrier must be having a hard time finding UI designers post-covid or something. At least I hope they are employing software designers and not just software coders, since that's what it seems like when interacting with the app. Carrier needs to listen to their users more when it comes to features and layout. I will say though that some aspects of the app (like responsiveness) have gotten better over the past year or so.
2 people found this review helpful
Did you find this helpful?
Carrier Corporation
August 9, 2023
Dear Lucky, Thank you for your feedback! To ensure that we can assist you effectively, request you to elaborate on the interface related issues and share screen shots at resdigital@carrier.com, mentioning your Play Store username and account username. Our team will assess your case and provide necessary support. Sincerely, Carrier Home App Team
Steve Schmidt
September 4, 2023
Updated app is useless. I can no longer change thermostat settings and it doesn't even accurately reflect the settings. it said it was cooling to 71 when in fact it was cooling to 80. there was no way to change the thermostat from the app now. This used to be easy. another instance of 'fixing' what isn't broken. Fire your IT staff and start over.
4 people found this review helpful
Did you find this helpful?
Carrier Corporation
September 5, 2023
Dear Steve, Thank you for bringing this to our attention! At your earliest convenience, please share a screen recording of the issue along with your account username at resdigital@carrier.com. Our team will assess your case and reach out to you in case of further information. Sincerely, Carrier Home App team
Paul Andrews
September 9, 2023
The app lets me control our heat pump system remotely, and the Carrier Home app seems more stable than the older app. But my system is throwing error codes on the wall control panel, the fan motor is bad and needs replacement, yet there is absolutely no indication of a problem on the app. This is a major oversight.
Did you find this helpful?
Carrier Corporation
September 13, 2023
Dear Paul, Thank you for providing more details via email. We've sent our response, please review your inbox for our reply. If you have any further questions or require additional assistance, please don't hesitate to respond back, and we'll be glad to help. Sincerely, Carrier Home App Team

What's new

For this release we have introduced some enhancements for single zone home owners. In addition to minor bug fixes and upgrades.