My Meralco

Meralco

About this app

Meralco Mobile app gives customers the power to access to their Meralco account 24/7.
With Meralco Mobile, customers can:
1. View and pay bills
2. Report an outage
3. Inquire and give feedback
4. Get notifications from Meralco
5. Compute the cost of using appliances with Appliance Calculator and Orange Tag
6. Get energy efficiency tips and updates on exclusive appliance promos with Bright Ideas
7. Find the nearest Meralco Business Center or Bayad Center
Please note that the Meralco Mobile app requires access to the following services to operate properly:
* Camera: Allows the Meralco Mobile app to access your device’s camera. You can use your camera to take photos and upload together with your reports on brownouts, busted lights, leaning poles, etc.
* Storage: Allows the Meralco Mobile app to access the media library of your device for you to attach photos / videos when reporting brownouts, busted lights, leaning poles, etc.
* Location: Allows the Meralco Mobile app to access your location to show nearby Meralco Business Centers and Bayad Center branches.

Ratings and reviews

This is the most annoyingly useless and dumbest app. We tried to use our current account, it didn't work. It asked us to click "forget password" even though we remember it. It won't verify or let us change the password either. No win situation. We tried to create a new account. It also didn't work, because it keeps asking for verification. Although we already verified everything repeatedly.

Currently the new app is broken. When trying to log in, states my account is deactivated but it's not. I, myself, haven't closed any accounts nor beyond deliquesce on payments. I received the email for my dues yet I can't enter the app to view and pay for my bills. Such an inconvenience and disappointment. It's 2025 po, these important apps shouldn't be as broken as things are. Especially the amount they charge customers in misc and additional fees monthly. It's more fun in the Philippines.

I terminated our current account to transfer to a new one. Now it turns out I can't add my new one if I'm not verified. I tried going through the verification process. But they only have 4 options for valid ids in the app, not including passport. I kept getting declined. I reached out to the support, and they have provided the full list of ids they can accept, which include valid id passport. It's weird, that they don't have that option in the app. The current app is stupid and useless.

What’s new

Your My Meralco app just got better:
• Enhanced service application experience that lets you submit all required documents, sign contract and pay deposit online
• Biometric bugs resolved for seamless logins
• Enhanced security to keep your account safe