Overall quite good! The only flaw I found is if you need to activate new equipment. The new modem provided by the company isn't recognized, it STILL has my old modem's info (even though the new modem works fine). I think the rep said it can take a while for the data to refresh (24+ hrs). Other than that, PERFECT. :)
Marginally useful The app is great for paying your bill remotely but that's it. The interface for phone & TV just don't seem to work. Another reason I'm deleting this is because it requires the right to control my phone's volume. Why the f*** should that even be any of TWC's business? If they put out a basic bill pay app w/out trying to control the volume I might get it.
Honest review I am new to TWC. I've had Cox Communication when I was stationed in California and AT&T when I lived in San Antonio TX. I recently moved to South TX and only offered TWC. I was very hesitant to order internet services but glad I did. I immediately download the app like I have with my previous services and I quick like it. I do not like the clutter of everything but love the fact that you can get live assistance and troubleshooting as well. There's an integrated TWC Wifi finder which had helped a lot.
Just horrible for payments. Why doesn't this app save payment account info? Every other app I use for online payments saves my bank info. But not yours. Get with it TWC. UPDATE: So now it's 2016 and this app still cannot remember payment account info. Way to get into the 20th century TWC. Edit: so here we are in mid-2016 and this app still cannot store a payment account. Come on guys
Inaccurate info ALL THE TIME Never shows my correct bill. Cant troubleahoot devices (reset them by the app) it always says they're disconnected. Maybe they should be. Chat is never helpful and their staff in stores are even more useless than the app itself. God. Just give up already TWC.
Useful unless you need help Nice app with lots of data including work order and pending service info but if you need to talk to someone other than via chat (which they aren't helpful) then you have to figure out how to call. App has a contact someone feature but only loops you into self guided help. Another TWC failure.
Minor enhancements & bug fixes