
Ed Whitley
Horrendous experience. My home broadband went down. Fine, outages happen, not Voda's fault. So I booked an engineer visit on the Vf BB website. My account said it was booked, a text said me it was booked, got a ref number, and yet I phoned up on the day and it wasn't booked. The nearest slot was 4 days later. That's Voda's fault. The app doesn't work at all without working BB, it stays on the loading "apostrophe". It could at least show the Vf tech support number to call.
17 people found this review helpful
Vodafone Limited
28 September 2024
Hey Ed, I'm sorry there's been a misup with your engineer callout. If you have any additional questions or queries please contact our social media team on Facebook: vodafone.uk/3lCYUxW, Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we can look into it for you. Thanks, Tom Vodafone Social Media Team.

xx xx
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trying to register my account and i can't even set up a username, password or email - you just get stuck in an endless loop of typing in your number, getting a code, and getting redirected to the app where you CAN'T DO ANYTHING without the username and password that it never lets you set up. i've tried to do it online too, in 3 different browsers -it DOESN'T WORK. was only planning to try vodafone for a month but it looks like i can't even do that now, a total waste of a sim card, money and time
36 people found this review helpful

Annette Jones
The app is impossible, I am of the mind to cancel my direct debit after more than 30 years of loyalty. Why in 2025 can I not use my phone for a basic call. Absolutely dire service. Please can someone contact me to rectify this problem. I have been into the store to attempt to resolve this problem and told, we are having some problems, this was 4 weeks ago. Its simply not good enough!!
2 people found this review helpful