Symphony by WaterFurnace

78 reviews
Content rating
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About this app

Symphony is a WiFi enabled comfort platform that’s unsurpassed in its ease of use, features and capabilities. It provides detailed system feedback in real-time and the tools to control it. Symphony marries the Aurora controls of your WaterFurnace geothermal unit with the Aurora Weblink router, providing access to your equipment from practically anywhere. Symphony is cloud-based so there’s no software to install and provides control over your entire geothermal system - not just the thermostat as in other ‘smart thermostat’ systems.

Symphony allows you to:

• View and control your geothermal system’s operation from anywhere using a laptop, smart phone or tablet using an intuitive dashboard for quick access to your unit’s status, operation history, alert history, and energy usage.
• Remotely control temperatures and programs for up to 6 zones (requires the IntelliZone2 zoning system).
• Observe and track your unit’s energy use for the last 13 months.
• Provide equipment performance data to dealers for remote monitoring and diagnosis (Premium package required).
• Receive equipment alerts and service reminders (as well as your dealer) via email and texts (Premium package required).
Updated on
Aug 1, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
78 reviews
August 7, 2022
Energu use feature was removed from the app. Now links to the web version and it isn't compatible with phone screen. Must login every time. Doesn't fit on screen and no features work. Requires horizontal and vertical scrolling to view graph. Has one bar graph with no ability to choose a time period at all. Not expecting a fix. Their zone thermostats still haven't been fixed. They don't respond to their contractor with any fix for the software issues. Only temp setting works nothing else.
2 people found this review helpful
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Greg Olson
April 1, 2021
Very disappointed. As others have said seems strange that after such a major investment in the hardware the software (the app) is so poorly executed and unstable. Constantly, disconnecting from the AWL requiring reset after reset and finally just won't reconnect at all. Have even had our installer back out to the house and they can't get it to connect either. When it worked it was very nice but it only worked intermittently; when it worked at all. Very, very disappointed.
11 people found this review helpful
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Michael Giacomelli
December 21, 2020
Very disappointing. I get my wifi data logging module, configure it on WiFi, connect the app and ... all I can do is change the temperature. The only data even exposed is the power consumption, once per day. Really defeats the purpose of even having the data logging hardware if you can't access it. Even my thermostat units have more control than the app. Worse the app is really buggy. Trying to set a cooling schedule just enters in random times and temperatures.
16 people found this review helpful
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What's new

• New and Improved Energy Graph with more flexible date ranges

• Fixed an issue with clearing Vacation Hold
• Fixed an issue with resetting Air Filter Reminder
• Various UI improvements and fixes
• Improved Error Handling with the following circumstances
• Connection Issues
• Account Issues