Symphony by WaterFurnace

WaterFurnace Int'l

About this app

Symphony is a WiFi enabled comfort platform that’s unsurpassed in its ease of use, features and capabilities. It provides detailed system feedback in real-time and the tools to control it. Symphony marries the Aurora controls of your WaterFurnace geothermal unit with the Aurora Weblink router, providing access to your equipment from practically anywhere. Symphony is cloud-based so there’s no software to install and provides control over your entire geothermal system - not just the thermostat as in other ‘smart thermostat’ systems.

Symphony allows you to:

• View and control your geothermal system’s operation from anywhere using a laptop, smart phone or tablet using an intuitive dashboard for quick access to your unit’s status, operation history, alert history, and energy usage.
• Remotely control temperatures and programs for up to 6 zones (requires the IntelliZone2 zoning system).
• Observe and track your unit’s energy use for the last 13 months.
• Provide equipment performance data to dealers for remote monitoring and diagnosis (Premium package required).
• Receive equipment alerts and service reminders (as well as your dealer) via email and texts (Premium package required).

Ratings and reviews

Very disappointed. As others have said seems strange that after such a major investment in the hardware the software (the app) is so poorly executed and unstable. Constantly, disconnecting from the AWL requiring reset after reset and finally just won't reconnect at all. Have even had our installer back out to the house and they can't get it to connect either. When it worked it was very nice but it only worked intermittently; when it worked at all. Very, very disappointed.

Much better than I expected, as some of the reviews were awful. Moving from ecobee to Symphony, my installation in March 2023 worked out great. The user interface is clear and intuitive. Very easy to operate. Energy consumption is available in a flexible and quick way. My wishlist includes remote sensors, ERV control, and integration with Google Assistant.

I went from ecobee to this. To say I am underwhelmed would be overstated. I could see full current state of my system. Reminders to change filters off variables. I could see the full history of power, temperature, equipment usage in a line graph. It would alert me too on run times. With this I get a basic thermostat. I get more information from the website then the app. Still complete disappointing Hopefully ecobee can someday control my system. have deleted this app it is pointless.

What's new

- Show Energy Use, Schedule, and Vacation Menu items in more scenarios
- Improved Error Handling on Login