
Dana Blackwell
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Update: After uninstalling and reinstalling the app. It now works. I still don't know how that affected the website, but it works now. Unable to sign into the mobile app. I am now getting a message that authentication has failed. I've tried multiple devices and browsers to no avail. How am I supposed to bank? At first, I couldn't even get in via phone (thought my $ was all gone). I finally got in today by phone, but still not on the app.
4 people found this review helpful
NASBDIGITAL
April 21, 2024
Sorry for the trouble you are experiencing with our app. For further assistance, please contact us at 1(800)677-6272 option 3 and we will be happy to assist you.

HurricaneLane22
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Continually haven't been able to sign into my account for well over a week now thanks to an 'authentication failed' message. My credentials haven't changed and I am still able to sign in on a desktop browser, however the app is basically rendered as useless until a new update rolls around. Would love to mobile deposit my checks again since the browser doesn't support that function since my nearest bank is so far away... Get it together NASB.
12 people found this review helpful
NASBDIGITAL
February 15, 2024
Thank you for your feedback. We are continuing to work on the functionality of the new mobile app and expect to be able to launch additional improvements in the future. Thank you for your patience.

Rebekah Grangruth (Beers)
The update doesn't seem like it made anything function differently but just gave it a new look. The old app was way better. Some simple thing that I relied on for ease of understanding my bank account have been taken away. Also can't take a screenshot of my account transactions anymore for "security reasons" which is frustrating considering I need to prove that my account was double charged but can't take a screenshot and send it to them so 🤷♀️ new app sucks
5 people found this review helpful