My Retirement

662 reviews
Content rating
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About this app

If you’re in an employer-sponsored retirement plan with services provided by Nationwide, check out the My Retirement app.

Using fingerprint or facial recognition, you can look at your account on the go, or see your retirement readiness using My interactive Retirement PlannerSM. Get the retirement and financial planning help you want, including:

• Viewing account balances
• Asset class breakdowns
• Managing contributions
• Viewing active loans

Some features may not be available to all plans
Updated on
Feb 1, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
This app may collect these data types
Location and Device or other IDs
Data is encrypted in transit
Data can’t be deleted
662 reviews
A Google user
December 26, 2019
App shows the wrong account balance compared to what I've consistently seen when I log in via the website instead of the app: wrong to the tune of 19%. Otherwise, the app what it's supposed to but performance and user interface need much improvement. On some screens you have to have your phone rotated into landscape view to see all the content because it isn't sized to fit in portrait view and portrait view won't allow you to scroll sideways to see that content. For example, the screen that displays funds' performance.
11 people found this review helpful
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Richard Anders
June 24, 2021
I have to reinstall each time I use it. I used this app for years without any problems. Now the screen go black when I try to sign on. I have emptied my cache, reinstalled a dozen times and restarted my phone. Nothing works. Nationwide apparently has done an upgrade or something different. Once I reinstall and log on it's works fine.
19 people found this review helpful
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June 23, 2021
We are sorry that you are having these issues with our app. Could you please proactively uninstall/delete the app and re-install the app again? If that doesn't help, we suggest clearing your phone's cache/temporary files. Please contact us at 877-677-3678 if the issue persists. Thanks.
Will Augustyn
January 26, 2023
Absolutely horrible. For the past 7, almost 8, months Nationwide's system hasn't worked so they haven't taken any contributions from my paycheck to put into my retirement. Their customer services claims they fixed my issue but it still isn't fixed. The other night when I called, the service rep actually mocked me about the problem I was having. When it comes to planning for your retiremrnt, avoid using Nationwide: they aren't on your side. Edit: I've been doing the solution since June no change
4 people found this review helpful
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January 26, 2023
Hi Will. We're sorry you are experiencing this issue. We can see that you requested a change recently, which will go into effect in February. You may also contact your payroll department to ensure the change takes place.

What's new

Bug fixes and enhancements to our customer feedback tool