Useful app to check balances but I cannot deposit a check whatsoever. I have taken perfectly clear photos in about 6 different lightings. When I brought the problem up to customer service they just said "well, try again." When NBT is only a northeast branch, this is the only way to keep customers that travel longer distances or, for me, are at college far away. Definitely considering changing banks because this just took the convenience out of NBT bank. Take your customers problems and your app problems seriously.
AWFUL CHECK DEPOSIT I have now literally tried to deposit one check 25 times at least. I have taken pictures so clear and bright of my check that I'm pretty sure a blind person could read it. And this happens EVERY time I try to deposit a check. I experience an immense feeling of dread every time I am about to try to use your app for this purpose. FIX YOUR CHECK DEPOSIT. Other than that....you guys are great.
Every time I try depositing checks I have to take like 50 pics of each side. Then sometimes still have to drive it to the bank. Usually the pics are crystal clear. It would be nice if the app would specify which pic needs to be redone. Actually it would just be nice if it wasn't so sensitive. Seriously frustrating!!
Just like other clients we tried several times to take pictures of check to deposits about twenty times and most of the time it totally fails. You should copy Bank of America online banking apps. It works like a charm. It even takes a picture of a check by itself and tells you which part of the check has to be re captured. Peace out
Useless I deposited a check on Friday through the app. It is Monday, still no money in my account, and all customer service can tell me is they can't do anything about it and that it states its a longer wait in the terms and conditions. That's nice to know, but your terms & conditions, & FAQ pages are either not found or under construction when you click on them. The bank, the website and the inability to deposit a check via atm w/o a teller having to put it in manually is making me not want to use this bank at all
Finicky mobile deposit! This might be the most horrendous mobile deposit app. It takes multiple tries to deposit checks for some reason but you only receive a generic error message. This app has made me move away from using NBT as my primary bank! And I have recommended people use a different bank if they plan on doing any mobile banking.
The NBT Bank Mobile Banking App has been updated to include minor enhancements to the app’s functionality, guides to support your check photography for Mobile Deposit, the ability to review the status of your Mobile Deposit.