Review from cian cunningham
Really very frustrating to use. Every time you go through the long process of putting in your code and password and then your pin and it logs in with a cache of the last time you logged in so it looks like your balance has not changed and then it immediately logs you out for 'security reasons'. More like for inexperienced programmer reasons. So you've to log in twice every time you need to check your balance. Defeats the purpose really and what exactly was wrong with the old app? Ever since this new sexy app appeared it has not worked as it should. This logging you out for security reasons in nonsense. Does the same if you don't have excellent coverage. I actually just check my open 24 on the laptop in work now I have gotten so used to not using the app now. Thought it might have changed so tried it today and the same absolute nonsense. Can't be hard lads, just hire actual experienced programmers. This is a known and flagged issue, not good enough when this is a tool you sell your banking on.
October 12, 2017Hi Cian, thanks for your feedback. Since your last review we have fixed an issue some users were having where they were being logged out of the app unexpectedly. We want to confirm if you're still experiencing this issue, if you are, please email us at firstname.lastname@example.org. Regards, the Digital Development Team.
No Android pay
When will PTSB sign up to Android pay? Far better design since the new update. Still with that said no mobile money function. The app would be handier if you could do a quick balance check without having to log in. AIB phone app has this function and it's a handy time saver. All in all a massive improvement on the previous version, just not quite there yet.
Getting there. After growing frustrated with the previous app, which went so long without an update, the new version is an improvement. However, it could be the best app in the Irish market with the following: -real time notifications for transactions (check out N26 app) -ability to check log in with fingerprint scanner -ability to easily check balance -ability to notify PTSB of travel plans so you don't need to call every time you travel somewhere not in the EU Also, when the user logs in, they should surely be brought to the account home overview page rather than having an extra step to check with account balance. It's coming together, please keep up the good work and stay innovating!
Awful, can't log in. Edit; latest update allows me to log in. General use is OK, a bit sluggish, but I don't see why half the screen has to be taken up with the blue area to tell me I'm logged in; I am aware of what I'm doing with my phone/this app, I don't require half a screen to remind me. Could be better utilised I'm sure.
It is certainly better than the previous app. If you don't log out properly then as soon as you log in the next time you are immediately logged out which can be annoying. Sometimes pending transactions will say 250 euro for example but when they clear 300 will have come out so it's not always reliable and this is the biggest issue I have with it.
Someone mistaken secure for pain in the butt. Its also far from being fast on mobile connection. Randomly deletes the open24 number so no way of using it without the card/number stored elsewhere. Give us custom login name/ email.
General performance improvements and bug fixes, including a bug which was logging some people out unexpectedly.