As long as you are at their priority subscription you wont be able to wait longer on phone, chat and via email. I had been using the latest version the NeatCloud and i find it very essential to track all my expense. This app is awesome, hassle free . I am a business subuser so whenever i need help phone call is unlimited to this. So its easy to talk to their tech support. The advantage of this is pretty fair i can have it with 5 users my user and 4 other users who can access my accout and its so easy for work and businesses i had 2 co workers and 2 relatieves who can scan and verify every expense on my business and at work with that i am very happy to be at peace with my family. No worries so keep it up and more.updates to come. God Bless you all.
App has been getting worse as the "upgrade" versions. I've been a subscriber since the beginning and this company continues to drop the ball. Receipts get locked in the cloud and never fully process. For a subscription based service they have intentionally made it close to impossible to receive technical support. I do not recommend using this company.
Great for business on the go as you go. Note 5 camera issues. BUT apparently external scanner app works with share then NEAT then the NEAT app takes over. So anyone having scanning problems USE TURBO SCAN app. (Haven't verified after up load. But NEAT pushed notice invoice uploaded) hope that helps because TURBO scan make NEAT thr app it should be for users with unknown camera scanning issues.
7 year customer first issue After 7 years of using the software, two scanners and now the mobile app on a daily basis, I had my first technical issue. I was concerned when I looked online and realized I did not have the subscription that allowed for phone support and then even more alarmed when I read the horror posts on the customer service. But I had no choice, so I emailed them . I got a response saying they received my email and would reply with in 72 hours. Not ideal but ok. Two hours later,I got a full technical resolution
Mobile app is subpar Been using desktop for 10+ years (terrible interface otherwise decent) Android app doesn't clean up document scans the way Evernote or even free apps like Scanbot do. User has to manually crop image while other scanners do this automatically. Other issue: you can upload photos but there's no file explorer so forget about saving downloaded pdfs. (and really why else would you want to upload a file on your phone?) . For a subscription service, pretty bare bones, to be charitable.
The best scanner I have been using Neat for 5 years, I only had one issue with synching, to be fair their support is slow to respond but the application has made my life organized and my desk clean especially with receipts.
* Improvements in refreshing account information
* Improvements in feature availability based on plan type
Scan docs into clear & sharp image/PDF, to send fax, print out or save to cloud
Receipt Tracker made Easy! Track Receipts, Manage Finances & Budget Organizer