7 year customer first issue After 7 years of using the software, two scanners and now the mobile app on a daily basis, I had my first technical issue. I was concerned when I looked online and realized I did not have the subscription that allowed for phone support and then even more alarmed when I read the horror posts on the customer service. But I had no choice, so I emailed them . I got a response saying they received my email and would reply with in 72 hours. Not ideal but ok. Two hours later,I got a full technical resolution
The best scanner I have been using Neat for 5 years, I only had one issue with synching, to be fair their support is slow to respond but the application has made my life organized and my desk clean especially with receipts.
Mobile app is subpar Been using desktop for 10+ years (terrible interface otherwise decent) Android app doesn't clean up document scans the way Evernote or even free apps like Scanbot do. User has to manually crop image while other scanners do this automatically. Other issue: you can upload photos but there's no file explorer so forget about saving downloaded pdfs. (and really why else would you want to upload a file on your phone?) . For a subscription service, pretty bare bones, to be charitable.
Security settings suck!!! Reset my password and it won't accept the new password afterwards. Tried the security questions and says it doesn't match. Say what? Now locked out. What is wrong with this company and the security settings. Now it says I'm locked out... Why?
Can't get past login Unable to access folders is all it says when I login. Waste of the 10 minutes I took trying.
Check it out. This ends up being the coolest thing for my business travels. It's money back in my pocket.
* Improvements in refreshing account information
* Improvements in feature availability based on plan type
Receipt Tracker made Easy! Track Receipts, Manage Finances & Budget Organizer
Scan docs into clear & sharp image/PDF, to send fax, print out or save to cloud
Replace your inefficient paper business forms with customizable mobile forms.