neat mobile the customer service absolutely SUCKS!! i had to call four times just to get the computer to understand the spelling of my last name. it's only four letters long, there's no reason for the computer to not understand it. then i'm told that i can't speak to a live operator. there are only so many things that a computer can tell you in regards to tech support before you actually need to speak to an actual person. after all the money i spent on your device i would expect that i would be able to speak to someone when something is going wrong. get someone on the phone to speak to, even if just to confirm the spelling of one's name and the email they have. this is NOT good service support!!
Use it for work Scan items with my phone and nothing happens. I keep getting a processing message and nothing ever processes. Sometimes receipts are stuck in processing mode and duplicated multiple times after an image has been taken. Nothing syncs properly and it's not worth the trouble. Would rather put up with smart receipts.
Log in fails, support unhelpful I have been getting "Unknown error" for almost a month. Support keeps answering about the cloud latency issue. That is not my problem. I pay for a lot for the cloud subscription which is useless to me without the mobile app.
Can't get it to consistently work I LOVE this concept and definitely want it to work. Problem is the software will not allow me to log on. Even worse is there is no human being to talk to when the problem is beyond chat and help screens. Very poor service level. Amazing that this is a cloud based company with no one to help. Please fix the software, I want to use my scanner.
Never been more unhappy Wanted this program for 7 years before I finally purchased it. Finally made the lunge. Was super happy but when the desktop updated, no one bothered to update the mobile version so I HAVE NO DOCUMENTS ANYMORE ON MY PHONE. As a person who travels for a living this is terrible. No one to contact for customer service. No return emails. Very unhappy and will be telling EVERYONE I KNOW!!!!!!
This company is going to be closed by the SEC very soon, do not store any valuable information on it. Neat scanner is under investigation by the SEC, they appear more and more to be like a scam. You will not be able to cancel your subscription and technical support is no longer available.
* Support for new document types: Statements, Bills and Recipes
* Bug fixes and speed-ups
Scan docs into clear & sharp image/PDF, to send fax, print out or save to cloud
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