Your payment system is absolute garbage. Last night, I tried using 3 different cards to pay and you declined them all, even though they had appropriate funds. I tried to re-add a card in and you said that the number was wrong, even though it wasn't. I tried to scan the card in through the camera and the app freaked out and wouldn't do it. And after all that, you want to pester me to pay you even though you won't actually let me; maybe spend a little more time on your app development on the future, rather than irritating your customers to no end.
The app works perfectly every time and is perfect for lazy nights
Quick, easy to use, easy to contact support when needed.
Convenient and the drivers are nice. Would have given 5 stars if it wasn't for the way they have you pay. It doesn't show you your total until they pick it up- not even an estimate. For a $11 meal I ended up paying a surprising $30 after their fee plus the tip. Tell me that before I hit submit, devs, not after the guy gives me my food.
This app is super convenient. Unlike other food delivery apps it is easy to customize items or order items off the menu as you aren't restricted to what is listed. I've found that sometimes the options or menus listed on other apps haven't caught up to what's current, giving favor a clear advantage in ordering. I have also used their store item delivery. Specifically to have ice and sodas delivered when parties have run out. It's quick and easy this way.
The service is never great. I always get fries half eaten. Customer service explains that they can't do anything for an hour wait. Prices are never shown of how much the total amount will be before requesting the order. Drivers are rude and threaten me if I cancel my order. Favor is not on my list anymore for delivery service.
Minor bug fixes to some merchant menus layout and some general improvements!