Hated the service uninstalling the app right away. Pathetic service once you move in to a property. Had the worst experience of my life. I have been charged 500rs for the water heater that was not working when I moved out, the funny part is it was not working when I moved in. Now they want us to share our contact details in comment section publicly. Are you out of your mind? If nestaway still want to look into the issue these are the ticket numbers for u 160059
Worst service. I have raised request for loose connection/sparks 6 days ago but till now it is not resolved. We are facing lots of problem. I don't know when they will resolve it. Who is going to be responsible if any casualty will happen???? It seems they are waiting for it to happen. They will resolve the ticket without resolving the issue. Yesterday when I called customer care then I receive call from Nestaway stating today vendor will come and resolve it. But till now I haven't received any update. I will never recommend Nestaway to my friends/colleagues. They are not taking responsibility to resolve the issue. Pathetic Service.
This app doesn't even deserve 1 star. My service request is lying 'In Queue' for 10 days, and even after I escalated it to level 3 and added comments every time I escalated, they didn't even respond. Pathetic service! They only know when to remind for payments and nothing else!
I would like to extend a big thanks to the whole team of Nestaway. I have shifted internally 3 times and Nestaway people were really helpful. Mr Dinesh Chavan who helps in shifting is a delight person to meet. Mr Bhamare was kind enough to show me around many places till I liked one. And finally I would like to thank Mr. Tushar and Mr. Vinod who work from the Aundh office in Pune, If you ever come across any problem I suggest you directly go and meet these two. They have been really helpful and helped me waive off all the internal movement charges which were there due to some internal issue. Really big thumbs up for the Pune team.
The worst service they provide, issues are only assured for getting resolved but never they do it. When you complaint they get your details and nothing actually happens. They only have reasons like it is a house level issue for not resolving them .
Coming to property they have awesome flats and houses but when you start living in nestaway property they don't even bother. All they need is rent. As far as solving problems they are an assholes man no service response nothing is there. Everytime I called them they say only one thing to raise the tickets seriously, how many times I have to raise the tickets and they don't even responds to them.
A very important update for all of us, we have included:-
-The much-loved feature Pay by NEFT (Each tenant has different and unique vpa account so
Please pay to the account mentioned in your dashboard only)
-New referral flow
-Few tweaks in service request to serve you better
-Few bug fixes
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